CTC002761 - Business Analyst Intermediate

Secteur industriel: Telecommunications
Type d'emploi: Contract
Durée:
Mode de travail: On Site

Description

The candidate will work in close collaboration with the different members of client’s Wireless OSS (Operational Support Systems) team to manage and analyse new requests coming from our internal customers in order to conduct an OSS impact assessment or develop detailed business requirements for the IT Infrastructure Systems (including Hosting Solutions). He will also work with the architecture team in the development of the system requirements of the solution and develop business test cases with the close collaboration of his internal business partners. Finally, he will act as project manager for smaller related projects.

The candidate will act as the focal point for the business partner community with the close collaboration of the Architect assigned to his respective OSS domain plus Business Analysts from other affected domains such as Fault Management, Performance Management and Configuration-Inventory Management.

Job Duties/ Accountabilities:

The successful candidate will be responsible for the following:

  • Elicit requirements using document analysis, requirements workshops, business process descriptions, use cases, tasks and workflow analysis, while producing all related documentation;
  • Review and edit requirements, specifications, business processes and recommendations related to the proposed solution;
  • Serve as the conduit between the business partner community, the architects and other related business analysts;
  • Develop User Acceptance Test (UAT) plans and lead the execution until project closure;
  • Collaborate with project managers in ensuring all functional requirements are addressed during implementation;
  • Ensure UAT-related issues are identified, tracked, reported on and resolved in a timely manner;
  • Ensure users & project team members are effectively trained in the product features and processes that optimize the usage of the product;
  • Work with client to identify required changes and communicate these changes to the project team;
  • Continually seek opportunities to increase business partner satisfaction and deepen relationships; and
  • Manage business partners’ expectations effectively.
  • Qualifications/ Competencies:

  • Bachelor degree in Computer Science, Communications or Systems Engineering field or Wireless Telecommunication, or equivalent;
  • Minimum of 5 years experience in a Wireless Telecom environment (preferably in OSS) as a Business Analyst;
  • Minimum of 5 years experience in IS/IT organisation and associated processes (can be concurrent with wireless telecom experience above) with exposure to IT infrastructures involving various Operating Systems (ex. Windows, Linux, etc.), virtual environments (ex. VMWare, Open systems, etc.), server environment (ex. Cisco UCS, blades, etc.).
  • Have the capabilities to drive and challenge business units on the assumptions about their business requirements and business processes;
  • 6 Sigma and ITIL methodologies certifications would be an asset, as well as working within an Agile/Scrum Framework;
  • Ability to be successfully engaged in multiple initiatives simultaneously;
  • Ability to push creative thinking beyond the boundaries of existing industry practices and client mindsets;
  • Excellent verbal and written communication skills (English) and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts;
  • Superior interpersonal skills, organizational and time management skills with ability to work with multiple teams; and
  • Proven recent track record.
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