CTC003556 - Workforce Management - Scheduling Specialist
Secteur industriel: Telecommunications
Type d'emploi: Contract
Durée:
Mode de travail: On Site
Description
The Workforce Management (WFM) team is looking for a Scheduling Specialist to join their team. If you have a passion for delivering exceptional customer experience, you will want to seize this incredible opportunity. The successful candidate will work closely with our stakeholders and customers while supporting various WFM team members. We are seeking a dynamic & forward-thinking individual who is looking for a new & challenging career opportunity.
Mandate
WFM Scheduling is committed to delivering best in class support for client's Residential Services and Bell client operations. This is intrinsically linked to our budget to provide accurate, useful, and timely information to guide and support strategic decision making to deliver a positive client experience. These stakeholders include Project and Routing Teams, Human Resources, National, Regional and Frontline Contact Centre Operations, Senior Management and other WFM teams.
WFM functions as trusted advisors and subject matter experts to drive homogenous solutions across Mobility and BRS for forecasting and overall business intelligence for the Contact Center.
The candidate should be a strong leader and have excellent analytical skills. We are looking for someone with sound business vision and the ability to balance multiple responsibilities simultaneously. The incumbent should possess excellent negotiation and communication skills to interact with multiple stakeholders at different levels. A passion for improvement and an ability to prioritize and drive change in a complex environment are required. Also a detailed approach and a process oriented mindset will be vital assets.
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