CTC003579 - Wireless Technology Operations Technician

Secteur industriel: Telecommunications

Type d'emploi: Contract

Durée:

Mode de travail: On Site

Description

The selected candidate will have to maintain and install the architecture supporting the value added services under Wireless Technology Operations & Engineering including occasional maintenance to be executed between 12:00 and 05:00 am EST.

Those systems are:

Push-to-talk

Text / Picture / Video Messaging

National/International Roaming management system

Voicemail

Caller Ring Tunes

Location Based Services

Storage Area Network (SAN)

Backup Solution (BAN)

Virtualization

Job Duties /Accountabilities:

Maintain existing systems and services in the production network, ensuring highest availability

Test and deploy new systems, services and technologies in the production network using established processes

Troubleshoot complex problems and identify solutions and recommendations

Understand and troubleshoot customer complaints

Perform IP Network troubleshooting

Deploy operational tools to facilitate the management of the system and minimize manual intervention by using automation

Document process and procedures and provide training to different teams

Work hours are conditional to customer requirements. Evenings and weekends may be required for special events

Collaborate with stakeholder teams such as VAS Engineering, Wireless technology, Service Development, Vendors and Operational teams on various project and operational activities

Work with and manage multiple vendors to resolve issues

Provide 4th level support for customer problems (internal & external)

Essential Qualifications / Competencies:

Must have minimum of 3 years of system administration experience

Excellent knowledge of Linux operating systems

Knowledge of these technologies: Push To Talk (OMA-PoC standard or equivalent), LTE/HSPA+, SIP signaling, IMS, SMS, Wi-Fi, OMA-DM/CP, FOTA, NFC etc.

Experience with IP Networking and Troubleshooting (Wireshark, routing / IPv4 & IPv6, load balancers, DNS, etc.)

Working knowledge of OSI model and networking concepts

Knowledge of cluster/high availability software

Experience with alarming/SNMP, monitoring, system performance analysis

Demonstrate analytical and troubleshooting skills

Able to write scripts to automate processes and orchestrate deployments (Python, Shell or Perl etc)

Show interpersonal and leadership skills with a passion for results

Self-sufficient and strong ability to adapt to changes

Ability to motivate others and promote team spirit and employee value

Proficient in both written and oral communication

Preferred Qualifications /Competencies:

Preferably hold a University or College diploma in computers science or computer/electrical engineering

Previous experience in VAS systems

Project Management experience and good understanding of Agile frameworks to deliver and test new solutions (scrum, MVP, small delivery, iterative)

Incident management knowledge

Follow Change management procedures

Bilingual in English and French (Oral and Written)

Experience with Virtualization software (ex: VMWare, KVM)

knowledge of automation tools: Ansible, Puppet, Chef