CTC003641 - Customer Service Representative - Intermediate

Secteur industriel: Telecommunications

Type d'emploi: Contract

Durée:

Mode de travail: On Site

Description

The Corporate Security & Resiliency team is mandated with establishing, implementing, administering and enforcing Bell Canada’s security policies.

The Bell National Incident Centre (NIC) service is a team of specialists which operates 24 hours a day, 7 days a week in order to contribute to the protection of company employees and assets. The team is the central point for surveillance and reporting for incidents which can affect the company. It also coordinates a response with the manifold responders according to pre-established impact and severity parameters.

TASKS / RESPONSIBILITIES:

The successful candidate will need to maintain a constant communication and coordination with different business units in order to support the following accountabilities:

Work as the single point of contact for company related incidents and emergencies

Act as a link and closely collaborate with the Corporate Emergency Coordinators, Investigators and Physical Security Specialists

Manage and monitor the company’s physical security systems

Offer services and support on behalf of other Corporate Security teams outside of regular business hours

Offer a valued service to our clients

ESSENTIAL ABILITIES AND SKILLS:

The ability to serve our clients in a bilingual environment

Good communication skills, both verbal and written

The ability to work in a 24 hours, 7 days a week environment, with alternating shifts in order to respond to business and client needs alone or in team

Great motivation and strong team spirit

The ability to face stressful, ambiguous or unforeseen situations while identifying and treating priorities first

Good interpersonal relationship skills allowing cooperation with a varied client base with different levels of competence and technical knowledge

High level of moral responsibility in terms of professionalism and integrity towards the business

Excellent general knowledge of information technology systems and ability to work in a highly technological environment

PREFERRED ABILITIES AND SKILLS:

Past experience within an emergency management, physical security, telecommunication or access control environment.

A good understanding of telecommunication networks and other general company functions.

Post secondary diploma in emergency management, security services or telecommunications