Description
This role will report to the Manager in “Bell Canada Supply Chain Team” at Wynford Drive Office. The successful candidate will work with various internal departments, external partners and vendors. The work will involve inventory inquires, Basic reporting and duties related to the inventory and logistic operations.
Job Duties/Accountabilities :
The successful candidate will be responsible for:
Processing Inquiry tickets related to inventory and logistic operations Tracking and analysis of inquiries Development and improvement of processes and procedures for the business unit Implementation of processes and procedures within timelines. Service level monitoring of internal and external metrics Contacting customers to close service gap Performing various data related tasks within the team Critical Qualifications/Competencies:
Strong processing and data management skills Excellent ability to provide attention to detail Strong leadership, interpersonal skills Strong organizational and time management skills, with proven ability to multi-task and manage shifting priorities with little direct supervision Strong analytical and problem solving skills Excellent verbal and written communication skills Strong knowledge of Excel, Word, Outlook Ability to effectively work on several tasks simultaneously Ability to work autonomously The desire to provide the best experience when serving a customer The ability to identify gaps and execute on resolution plans Preferred Qualifications/Competencies:
Related experience in the CATV or telecommunications industry Familiarity with inter-functional Bell processes Knowledge of Bell TV Operations Knowledge of Bell TV Reverse Logistics and Repair processes
