Détails de l'opportunité de carrière

CTC004030 - Bilingual Inside Sales Representative

Type d'emploi: Contract
Durée:
Mode de travail: On Site

Description

Who We Are

At ALARMFORCE, we combine the best in new technology with exceptional customer service to help homeowners and businesses avert life’s everyday crisis. Our drive for excellence has made us one of North America’s leading security companies, protecting businesses, families and communities alike. It’s more than just a job to us – we are passionate about the well-being of our customers as if they were our own family. Our customers entrust us with the protection of what matters most to them and we take that responsibility seriously. They don’t need to worry because we are always home. We are evolving from pure home security and protection, to home automation, the internet of things, and are evaluating many new opportunities.The Role

The Bilingual Inside Sales Representative at AlarmForce is responsible for answering all incoming sales calls from potential customers and presenting the most appropriate AlarmForce products with a passion in order to drive new business.

Responsibilities

  • Answer all inbound sales calls in English and French
  • Up sell additional solutions based on the needs of the customer
  • Meet monthly KPI’s/metrics consistently
  • Respond to requested customer callback’s
  • Capture all relevant information on CRM system to track opportunities and calls through to final disposition
  • Stay on sales script and follow sales policy and procedures on every call
  • Use probing questions to find out precisely what a customer needs
  • Stay up to date on all new AlarmForce services, products, and promotions in order to best service potential customers

    • Education / Experience Requirements

  • High School diploma or equivalent work experience
  • Fully Fluent in English & French
  • Call center experience, preferred
  • Experience with CRM’s, an asset
  • Previous sales experience, beneficial

    • Competency Requirements

  • Exceptional communication (both verbal and written) skills
  • Effective listening skills with a high level of empathy
  • Ability to work independently and stay motivated
  • Strong problem solving skills
  • Solid team player, willing to assist when required
  • Aptitude to multi-task
  • Able to overcome objections from potential customers

    • Our Values

  • Customer Focused
  • Teamwork
  • Expertise
  • Accountability

    • Additional Requirements

  • Able to work rotating shifts and weekends
  • Passionate about sales

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