CTC004075 - Business Analyst - Junior IT

Secteur industriel: Telecommunications

Type d'emploi: Contract

Durée:

Mode de travail: On Site

Description

Is the Manager looking for an Incident response person OR a Junior Change management person or a Junior BA OR What is the Manager looking for? The role is actually a Service Owner. There were no options in the contractor tool that really fit exact criteria. A service owner does deal with Incident response for applications within their control and they manage changes but not in the sense that a change management change manager would. A service owner is responsible for end to end Operations of the application/service and coordinates with Delivery teams.

From the tools listed below, which one’s are of top most priority:Tools:

OTSS Service Manager System – can be easily learned

Asset Manager – goes hand in hand with Service Manager – can be easily learned

Microsoft Office Suite – must be proficient in Office

eSpace – minimal usage, basically SharePoint – can be learned easily however experience preferred

BARS/BPASS – in house application – knowledge in Sailpoint and Active Directory would be an asset.

What is BARS/BPASS?

Is OTSS Service Manager System proprietary to Bell OR is it another term for system centre service Manager. Proprietary to Bell. Basically similar to Remedy.

Accelerate your professional growth and development through career mobility. Our philosophy is to fill vacancies with qualified internal candidates before hiring externally, offering you countless ways to shape your future.

The service we provide is the foundation of Bell’s competitive advantage and a critical step towards achieving Bell’s goal to be recognized by customers as Canada’s leading communications company.

Do you have a passion for working with dynamic teams?

Do you thrive in roles that focus on managing change?

Do you have knowledge working with authentication solutions?

Do you enjoy tracking issues through until root cause is identified?

If you answered “yes” to the above, then we have the perfect role for you!

Responsibilities

Accountable for the ongoing operation and maintenance of Access and Authentication solutions

Working with our technology partners and delivery teams to understand solution offerings

Assess change tickets for completeness – MOP, Back-Out Plan, Test Plans, Risk & Impact Assessments complete and accurate

Ensure no other conflicting changes are taking place during the same time period

Adhere to any embargos on change during the year

Assess whether changes need to be reviewed at the Operations Technology and Shared Services (OTSS) Change Board based on risk or environment and business requirements

Attend the OTSS Change Board weekly call to review and provide details on upcoming changes and answer any questions from the business

Facilitates prompt and efficient incident resolution

Ensures incident, request, and problem management processes are followed as required and reviews reports/meets with support teams and/or application owners to prevent re-occurrence of the problem

Maintains an up to date knowledgebase of current service practices and techniques

Provides weekly status reports on service interruptions detailing root cause and resolution

Provides monthly metrics reporting on key service metrics

24x7 availability through a scheduled duty manager rotation

Preferred qualifications:

Change Management experience

Knowledge/Accreditation of ITIL (Information Technology Infrastructure Library) practices

Excellent written and verbal communications skills

Possess very strong customer focus

Professional approach in your dealings with others

Able to engage in multiple priorities at once, making efficient and timely decisions

Well organized, with the ability to set priorities and manage time effectively

Proficient at designing presentations and reports using Microsoft Office tools

Comfortable presenting reports to team members and/or leaders

Knowledge of or ability to learn the technical aspects of the infrastructure used to deliver services

Experience with Authentication and Identity Management tools - Microsoft Identity Management, Oracle Directory Server, Microsoft Active Directory, Sailpoint

Tools:

OTSS Service Manager System

Asset Manager

Microsoft Office Suite

eSpace

BARS/BPASS

Bilingualism is an asset (English and French)

Work Address Details - the work address is negotiable (Creekbank, Montreal, Ottawa, Moncton etc)