Description
* The candidate will need to be fluent in both English and French Soft skills
* Excellent verbal and written communication skills
* Excellent teamwork and customer service skills
* Working hours • Rotating 24/7 shifts – Days, Afternoons, Nights • 4 days / 10 hours – 4 days off
Bell National Hosting Services (NHS) provides collocation and managed services to Bell Business Markets customers nationally. Operating data centres in Montreal, Toronto and Calgary, Bell offers IT solutions to both mid and enterprise market customers. Services provided range from space, power, cooling, physical security, internet, firewalls, backup/restore, managed virtual servers and a variety of applications. All solutions are architected with multiple levels of redundancy, significant scalability and overall high availability. Customers are supported through a 24*7 Network Operations Centre and are backed up by an industry leading service level agreement.
Job description:
The NOC Analyst will have responsibilities for providing end to end hosting solutions for mission critical web hosting. The individuals chosen for these roles are to be senior technical resources with a wide breadth of technical experience and expertise. As such, they are empowered to make on the spot design and operational decisions.
Duties and Responsibilities
Provide complex end to end web hosting solutions for Bell customers Promote and enforce best practices on solutions delivery to produce maximum uptime Provide leadership to physical security and facilities teams Provide consultative and professional services to our customers Work with vendors for product information, pricing and support Perform datacentre tours for customer prospects Assist in provisioning of customer architectures Engage other Bell departments for solutions design and delivery Research and evaluate new products and technologies Design and build tools to assist in operations management such as knowledge bases, capacity planning systems etc Perform quality assurance and testing to ensure production readiness Requirements
Excellent understanding of server operating systems (Linux, Windows) Strong understanding of IP, subnetting and TCP/IP protocols In Depth of knowledge in backup and storage technologies Excellence in security systems such as firewalls, VPNs and IDS Strong understanding of networking fundamentals and OSI model Excellent verbal and written communication skills Excellent teamwork and customer service skills Good understanding of sales cycle Good knowledge of hosting marketplace experienced with Windows and open-source operating systems nice to have in-depth knowledge of switching and routing nice to have knowledge of SQL, Exchange, Citrix Cisco CCNA, CCNP, CCIE, Microsoft MCSA/MCSE, Red Hat RHCT or other, Network+ Qualifications
Bilingualism (English/French) preferred Minimum 2 years network experience in a data center and managed IT services environment College or University Degree focusing on the discipline of telecommunication or engineering Strong analytical and interpersonal skills Ability to work in a fast-paced, ever changing environment Other Skills/Abilities
Knowledge of Bell Canada processes and systems an advantage Skilled in operation of MS Office, Project and ability to familiarize and work with internal Bell order processing tools. Capable of building an informal knowledge network to assist in their knowledge and development within Bell Canada
