Description
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This is a Access Network Provisioning teamThese contractors cannot have direct reports – the individual would be working in a team environment with 5-6 non-management members; and 4-5 management members.Leading a multi-disciplinary, cross functional team working together to provide network provisioning in a given locale (Cell). Candidate's other responsibilities Working with multiple internal teams and members to ensure we are meeting customer service delivery. Attending weekly/monthly meeting with various internal stakeholders to ensure projects/sites delivered on a timely manner. Updating reports and internal Bell applications regarding status of a customer site. Facilitating daily “scrums” with internal Cell members leveraging visual management to ensure we are on target to meet customer due dates.Top 3 skills needed on the resume:
Leadership experience Communication Skills Intermediate Excel skills *****
The Cell Leader is accountable for the performance of all wire line networks of a specific geographical area made up of exchanges/municipal boundaries (Cell). Leading a dedicated cross-functional team the Cell Leader will initiate, plan, and execute projects to achieve expeditious customer service delivery.
Key responsibilities include:
Program Delivery [overall accountability to deliver all projects within the Cell – that are customer, municipal and hydro driven] Ensure Cell Network Performance – end to end delivery of a customer request from inception to SAP Closure while adhering to our district’s quality metrics and standards Team Building [promote collaboration, participation and address conflict] Manage direct reporting of Cell resources Ensure proper resource capacity forecasting for all functional groups has been completed and monitored Identify and analyze risks and develop contingency measures within the Cell Facilitate daily scrums to address customer priorities and requirements via Visual Management Weekly, monthly, quarterly Cell status reporting Process, Analysis, and Improvement [foster a culture of continuous improvement within the Cell and drive cycle time reductions] Build and maintain relationships with internal and external stakeholders Critical Qualifications/Competencies:
Proven project management, organizational and multi-tasking skills Strong sense of urgency and willingness to take the initiative with a talent for motivating others and promoting team spirit Solid interpersonal skills with the ability to relate to others and build rapport inside and outside the organization Well-honed business analysis and process development skills with a demonstrated commitment to operational excellence and continuous improvement Excellent analytical and problem solving skills Good oral and written communication/presentation skills, including the ability to produce reports for varying audiences Critical thinking skills with a demonstrated judgement to know relevant questions to ask and assemble the right individuals to provide responsive solutions Resourceful and willingness to take risk Intermediate to advanced knowledge of MS Office software: Word, Excel, beginner SAP Driver`s license (G)Work Address Details - 575 Riverbend Dr., Kitchener, ON
