CTC004263 - Change Manager - Junior

Secteur industriel: Telecommunications

Type d'emploi: Contract

Durée:

Mode de travail: On Site

Description

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3 top skills that must be on the resume:

ITIL Foundations

Change Management

high level understanding of IT Operations (infrastructure, networking, storage, virtualization, etc.)

No testing on interviews

Potential for position to go full time? Yes, there is potential for an extension of contract after 4 months & then if the extension is more than a year, we will consider making this person an FTE

Typical hours worked Monday to Friday 8-4 or 9-5

Education requirements? College diploma or University degree

What types of projects will this candidate be working on? Day 2 Data Centre Operations supporting Bell Business customers who have purchased Colocation or Managed Services from Bell.

Why this position has arisen, backfill? One of my team is on Long Term leave & I am back filling his position until he returns, unsure of return date

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Network team plans, designs, builds, and operates Bell’s multi-billion dollar broadcast, fiber, LTE, and security networks. Successful candidates joining the Network team will be given the opportunity to get hands on experience using next generation technology.

Description of Hiring Team:

The National Hosting Service team is responsible for Bell’s Data Centre products and services. Candidates should have the ability to understand customer needs and propose solutions, be able to work in an agile environment and be interested in solving complex business problems.

Position Description:

Reporting to the Senior Manager, Service Management – the successful candidate will be responsible for day-to-day oversight & governance of the Change Management process for the National Hosting Services team. They will also be accountable for providing Change related metrics for KPI reporting purposes and sending customer facing maintenance communications.

Job Duties / Accountabilities:

Responsible for the facilitation of the overall Change Management process.

Accountable for reviewing, assessing and scheduling change activities.

Accountable for performing risk and impact assessment of all change activities.

Authorizes and approves maintenance activities for the National Hosting Services team.

Ensures that all activities designed to implement changes are as per the standards outlined in Change Management policies and procedures.

Coordinates and conducts weekly Change Advisory Board (CAB) meetings.

Manages change tickets in the ITSM ticketing system.

Gathers metrics for weekly KPI reporting.

Critical Qualifications / Competencies:

Minimum of 1-2 years of experience in a Change Coordination role.

A post-secondary diploma or degree in a relevant field.

Professional experience in IT, preferably in an IT Operations or a Data Centre environment.

Prior experience with ITSM based tools, such as Jira Service Desk or ServiceNow.

ITIL Foundations certification would be an asset.

Proficiency with MS Office applications: Word, Excel, Visio and PowerPoint.

Strong interpersonal and written/oral communication skills.

Organized individual with an ability to prioritize multiple priorities in a fast paced and changing environment.

Work Address Details - 21 Canniff Street