CTC004386 - Specialist, Desktop Technician

Secteur industriel: Telecommunications

Type d'emploi: Contract

Durée:

Mode de travail: On Site

Description

Job Duties / Accountabilities:

Work with users and other technical personnel to resolve problems

Knowledge of Production applications an asset (WideOrbit, Louise, etc)

Answers telephone support requests

Manage assigned tickets in a timely fashion

Assumes responsibility for tasks assigned to them and ensures proper technical solutions have been applied

Work with users and other technical personnel to resolve problems

Participates in system maintenance, upgrades, etc

Installs / upgrades business applications

Supports remote access (Citrix, VPN, WAN) to business applications

Supports corporate email on mobile devices

Creates and updates technical documents for knowledge database

Essential Qualifications / Competencies:

Minimum of 2 years experience with:

Troubleshooting IT issues for Windows 7 workstations and MS Office 2010

Knowledge of network technologies (TCP/IP VPN, DHCP)

Knowledge of Business apps (Reppak, IBMS, Borealis, InfoSys, MicroBBM)

Experience with mobile devices and (McAfee EMM/BES)

Experience using SCCM (remote control console)

Experience with Exchange Management Console – (2010)

Experience with Active Directory

Experience with HP Service Manager

Strong time management and organizational skills

Strong communication skills and ability to work well under pressure.

Preferred Qualifications / Competencies: Diploma or Degree in Computer Studies or related field an asset.

Working Conditions: Hours of work are 40 hours per week. Overtime as required.

Must be able to lift 30lbs (13.6kg), to move computer equipment.