************************************************************************* Top 3 skills must be seen on the resume: - Quick learner
- strong customer service experience
- adapt easily
- Testing in interviews? No, however I will look for the candidate to be ready to answer to BAR question. (background action, result) - Types of projects will this candidate be working on: Paging division, responding to phone calls and emails. - Typical hours worked: 8am to 4h30pm Monday to Friday - Why has this position arisen? Backfill for upcoming volume of calls and emails. - Any potential to hire Full time? Yes - Flex hours, possible to work from remote? No ************************************************************************* *** Need 3 agents on the paging team to help with the upcoming volume of calls and emails. - Responsible for responding to customer requests in a prompt, accurate and professional manner.
- Handle any inquiries which require investigation or follow-up.
- Ensure requests and inquiries are transferred to the appropriate area.
- Develop and maintain good client relationships while ensuring confidentiality.
- Use call tracking systems to log all inquiries for documentation purposes.
- Qualifications include:
- Previous customer service experience;
- Excellent communication skills;
- Ability to handle tasks in a professional manner;
- and Fluent in English and French.
Work location - 4180 Jean-Talon west
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