CTC - Détails de l'opportunité de carrière

CTC004498 - Customer Service Rep Bilingual - Senior

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Top 3 skills must be seen on the resume:

Quick learner

strong customer service experience

adapt easily

- Testing in interviews? No, however I will look for the candidate to be ready to answer to BAR question. (background action, result)

- Types of projects will this candidate be working on: Paging division, responding to phone calls and emails.

- Typical hours worked: 8am to 4h30pm Monday to Friday

- Why has this position arisen? Backfill for upcoming volume of calls and emails.

- Any potential to hire Full time? Yes

- Flex hours, possible to work from remote? No

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*** Need 3 agents on the paging team to help with the upcoming volume of calls and emails.

Responsible for responding to customer requests in a prompt, accurate and professional manner.

Handle any inquiries which require investigation or follow-up.

Ensure requests and inquiries are transferred to the appropriate area.

Develop and maintain good client relationships while ensuring confidentiality.

Use call tracking systems to log all inquiries for documentation purposes.

Qualifications include:

Previous customer service experience;

Excellent communication skills;

Ability to handle tasks in a professional manner;

and Fluent in English and French.

Work location - 4180 Jean-Talon west