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Top 3 skills must be seen on the resume:

• Quick learner
• strong customer service experience
• adapt easily

- Testing in interviews? No, however I will look for the candidate to be ready to answer to BAR question. (background action, result)

- Types of projects will this candidate be working on: Paging division, responding to phone calls and emails.

- Typical hours worked: 8am to 4h30pm Monday to Friday

- Why has this position arisen? Backfill for upcoming volume of calls and emails.

- Any potential to hire Full time? Yes

- Flex hours, possible to work from remote? No

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*** Need 3 agents on the paging team to help with the upcoming volume of calls and emails.

• Responsible for responding to customer requests in a prompt, accurate and professional manner.
• Handle any inquiries which require investigation or follow-up.
• Ensure requests and inquiries are transferred to the appropriate area.
• Develop and maintain good client relationships while ensuring confidentiality.
• Use call tracking systems to log all inquiries for documentation purposes.
• Qualifications include:
  • Previous customer service experience;
  • Excellent communication skills;
  • Ability to handle tasks in a professional manner;
  • and Fluent in English and French.

Work location - 4180 Jean-Talon west