CTC004569 - Help Desk Support - Intermediate

Secteur industriel: Médias

Type d'emploi: Contract

Durée:

Mode de travail: On Site

Description

Do you enjoy guiding and providing your technical expertise and troubleshooting?

Are you looking for an opportunity to demonstrate your knowledge and skill?

Are you excited by the opportunity to grow your career with one of Canada’s most recognized brands where you will be surrounded by other experts in their field?

If you answered "yes" enthusiastically to these questions, we may be a challenging career opportunity for you!

The role:

Working independently to resolve IT issues for Bell Media’s On Air production, supporting newsrooms, studios and control rooms. You will provide technical expertise and support to ensure all issues are resolved in a timely fashion; additionally you will participate in system maintenance, hardware upgrades, and installation and support of business applications.

Job Duties / Accountabilities:

Mandatory shift work required including evenings, weekends and holidays

Ability to work independently at all times

Work with users and other technical personnel to resolve problems

Responsible for On Air production support including newsrooms/studios/control rooms

Knowledge of Production applications an asset (iNews, PRX, Harris systems)

Answers telephone support requests

Manage assigned tickets in a timely fashion

Assumes responsibility for tasks assigned to them and ensures proper technical solutions have been applied

Work with users and other technical personnel to resolve problems

Participates in system maintenance, upgrades, etc

Installs / upgrades business applications

Supports remote access (Citrix, VPN, WAN) to business applications

Supports corporate email on mobile devices

Creates and updates technical documents for knowledge database

Essential Qualifications / Competencies:

Minimum of 2 years experience with:

Troubleshooting IT issues for Windows 7 workstations and MS Office 2010

Knowledge of network technologies (TCP/IP VPN, DHCP)

Knowledge of Business apps (Reppak, IBMS, Borealis, InfoSys, MicroBBM)

Experience with mobile devices and (McAfee EMM/BES)

Experience using SCCM (remote control console)

Experience with Exchange Management Console – (2010)

Experience with Active Directory

Experience with HP Service Manager

Strong time management and organizational skills

Strong communication skills and ability to work well under pressure

Diploma or Degree in Computer Studies or related field an asset.

Working Conditions:

Hours of work are 40 hours per week (shift work). Overtime as required.

Must be able to lift 30lbs (13.6kg), to move computer equipment.

Bell Media is dedicated to equality in the workplace.

Work location - 9 Channel Nine Court, Toronto