CTC004634 - Revenue Assurance – BRS Quality and Performance
Secteur industriel: Telecommunications
Type d'emploi: Contract
Durée:
Mode de travail: On Site
Description
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3 Top skills must be seen on the resume -
- No testing in interviews
- Projects candidate will be working on -
- We work on client's Residential Services for TV, Internet, Home Phone and Internet,
- We look for pricing issues and resolve the billing discrepancies
Typical hours - Monday to Friday 9 to 5
Why has this position arisen - backfill, previous contractor has ended
Flex hours to work from home - no
Potential to hire full time - unsure for now.
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The client's team is in the business of enabling customers to connect with people, information and entertainment by delivering integrated products and service experience for consumers while enhancing our competitiveness in the marketplace. The team provides customers with Home phone, local and long distance services, Internet, Satellite TV and amazing new technologies such as Fibe TV.
The Revenue Assurance Specialist will be a member of the BRS Service Delivery team, working in a dynamic, innovative team environment. This position will provide a seasoned professional the opportunity to expand/build/leverage networks across Marketing, Operations, Call Centers and IT, while gaining familiarity with the activities of a Product Management and Pricing teams. This position will provide the opportunity for an encompassing view of marketing initiatives and customer service business processes across BRS.
The Revenue Assurance specialist will identify opportunities to close revenue gaps, customer billing issue and recognize cost savings through monitoring and analysis of client's performance metrics. This is an excellent opportunity for an individual looking to work in a dynamic and challenging environment.
The team is currently seeking a highly motivated and self-driven individual to join the team. In the role, the Revenue Assurance Specialist will be responsible to support the resolution of post-production project defects to improve customer/agent experience. Once the issue has been identified, the successful candidates will resolve it by correcting existing processes/behaviours or through the change management process As such, it will be essential that the successful candidate must have strong organization and communication skills as well as demonstrate an extremely high attention to detail.
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