CTC - Détails de l'opportunité de carrière

CTC004650 - Technical Support specialist

Provide support for Canadian offices. 35 hour work week (8 to 4)

work in the West Island of montreal

3 month contract to start with strong possiblity of extension (performance based)

Must be bilingual 100% (English and French)

HP hardware (desktops, notebooks, and tablets)

Incident Reporting System in SalesForce

Deployment of centralized software '' DSM ''

VMware '' server and client ''

Cisco hardware (switches, wireless access and IP telephony)

Apple mobile phone management

IBM Lotus Notes

MS Office, Windows 10

Main tasks

Be the main contact for all users across the country. Answer calls investigate the causes of problems, follow up with users when necessary.

Provide support for all software used by the company.

Provide training and advice to employees to maximize their use of technology.

Configure, install and maintain the computers and software deployed by the central system.

Analyze and diagnose problems related to IT hardware, software, IP telephony (Cisco), mobile phones '' iPhones '' and the network.

Troubleshoot and perform minor repairs on desktops, laptops, and printers. For major problems, coordinate repairs with external suppliers.

Ensure that the updates are rolled out correctly on a regular basis (software, anti-virus).

Follow company policies and procedures while adhering to overall guidelines.

Maintain inventory of computers, peripherals and software licenses.

Support users with the use of their '' iPhones '' cell phones and different applications.

Ensure the daily backup of the data.

Keep the server room and the IT equipment storage room clean and tidy.

Assist the IT Director in the tasks related to the different projects.

Record all user queries and incidents in the SalesForce ticketing system.

Graduated in the IT field.

Knowledge or experience with Windows 7/10, Office 2013; VMware and Windows 2008/2012.

Knowledge of personal and peripheral computers in a network environment.

Excellent oral and written communication skills. (French and English).

Excellent interpersonal skills.

Focused on customer service and comfortable in a team environment.

Organized; able to perform multiple tasks simultaneously.

Ability to solve problems and explain solutions to users.

Team spirit and positive attitude.