TOP 3 Skills:
Must be bilingual.
The Customer Service Operations team is responsible for ensuring compliance with contractual commitments, including maintaining a good relationship with the customer and ensuring the updating of tools, databases and the necessary processes.
As a Network Management Analyst, this resource is responsible for keeping the information of different databases (DC Track, CMDB) up-to-date and ensuring compliance with the process by guiding and informing the various collaborators involved. They are also responsible for answering the client's needs / questions, ensuring the integrity of the information and operational processes between the different groups (operations, tools, servers, etc.) in order to reflect the client's expectations. They must also provide analyzes and various documentation confirming the respect of the contractual commitments.
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Essential Skills / Skills: