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In order to meet the growing needs of our customers, we are constantly searching for dynamic, qualified individuals to join the CTC resource team. Currently, there are several career opportunities available at CTC. If you feel you satisfy the qualifications for one of the positions listed on this page, please send your CV to resources@ctcinc.ca identifying the position(s) you are interested in. Qualified individuals will be contacted by our human resources department.
CTC004739 : Revenue Assurance – BRS Quality and Performance
Location : Toronto, Ontario
Field : QA
Position Type : Contract
Starting : May 27, 2019
Ending : October 1, 2019
Resources Required : 1
Position Description

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3 Top skills must be seen on the resume -

  • Excel – must have,
  • Knowledge client's TV and billing systems - realize this might be possible however, if you have people that have previous experience with client, these are the preferred,
  • Autonomy

- No testing in interviews

- Projects candidate will be working on -

- We work on client's Residential Services for TV, Internet, Home Phone and Internet,

- We look for pricing issues and resolve the billing discrepancies

Typical hours - Monday to Friday 9 to 5

Why has this position arisen - backfill, previous contractor has ended

Flex hours to work from home - no

Potential to hire full time - unsure for now.

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The client's team is in the business of enabling customers to connect with people, information and entertainment by delivering integrated products and service experience for consumers while enhancing our competitiveness in the marketplace. The team provides customers with Home phone, local and long distance services, Internet, Satellite TV and amazing new technologies such as Fibe TV.

The Revenue Assurance Specialist will be a member of the BRS Service Delivery team, working in a dynamic, innovative team environment. This position will provide a seasoned professional the opportunity to expand/build/leverage networks across Marketing, Operations, Call Centers and IT, while gaining familiarity with the activities of a Product Management and Pricing teams. This position will provide the opportunity for an encompassing view of marketing initiatives and customer service business processes across BRS.

The Revenue Assurance specialist will identify opportunities to close revenue gaps, customer billing issue and recognize cost savings through monitoring and analysis of client's performance metrics. This is an excellent opportunity for an individual looking to work in a dynamic and challenging environment.

The team is currently seeking a highly motivated and self-driven individual to join the team. In the role, the Revenue Assurance Specialist will be responsible to support the resolution of post-production project defects to improve customer/agent experience. Once the issue has been identified, the successful candidates will resolve it by correcting existing processes/behaviours or through the change management process As such, it will be essential that the successful candidate must have strong organization and communication skills as well as demonstrate an extremely high attention to detail.

Job Duties and Accountabilities:

  • Partner with IT, Marketing and Call Center counterparts to identify, investigate and resolve defects
  • Lead root-cause production defect investigations to close revenue leakage / customer billing impacting issues and/or implement prevention gaps
  • Identify and sponsor new initiatives that will help reduce cost or increase revenue
  • Monitoring deliverables throughout the project lifecycle to ensure that the solution fulfills the business requirements
  • Reduce adjustments done outside of the ordering tools

Critical Qualifications and Competencies:

  • Knowledge of how to extract customized data reports
  • Excellent organizational, analytical and problem-solving skills
  • Excellent communication skills, both written and verbal
  • High aptitude for understanding information systems technology
  • Strong team player; ability to facilitate, negotiate and work within a multi-domain team environment
  • Flexible, ability to work in an environment where “change” is prevalent
  • High tolerance to ambiguity
  • Self-motivated and responsible
  • Good working knowledge of Microsoft Excel

Assets:

  • Experience and knowledge of Bell’s ordering and billing systems
  • University degree in business or marketing or a related area or professional designation
  • Bilingual in both English and French

Working Conditions:

  • Ability to efficiently work in virtual teams, handling multiple parallel requests and very aggressive timelines
  • Fast paced, changing working environment, interfacing with a myriad of stakeholders
  • Monday to Friday regular business hours
  • Toronto or Ottawa office location