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In order to meet the growing needs of our customers, we are constantly searching for dynamic, qualified individuals to join the CTC resource team. Currently, there are several career opportunities available at CTC. If you feel you satisfy the qualifications for one of the positions listed on this page, please send your CV to resources@ctcinc.ca identifying the position(s) you are interested in. Qualified individuals will be contacted by our human resources department.
CTC004770 : NOC Analyst - Intermediate
Location : Montreal, Quebec
Field : Technical Support
Position Type : Contract
Starting : June 3, 2019
Ending : May 25, 2020
Resources Required : 1
Position Description

IMPORTANT

3 Top skills must be seen on the resume

  • Networking,
  • Customer service/support,
  • Server/Operating System support

Entry Level position

Testing in interviews – Yes. Behavioral and technical skill based questions.

What types of projects will this candidate be working on – Providing 24/7 customer support and technical troubleshooting

Typical hours worked – 10 hour shifts. 4 days on shift, 4 days off shift. Rotating pattern of days, afternoons, and nights

Why this position has arisen -Backfill for team members that were promoted to other roles

Any potential to hire Full time – Yes absolutely. We have a track record of promoting strong candidates into full time roles

Flex hours, possible to work from remote? – No. This position requires the candidate to work in the office with their team

Candidates must be fully bilingual

Client's National Hosting Services (NHS) provides collocation and managed services to client's Business Markets customers nationally. Operating data centres in Montreal, Toronto and Calgary, client offers IT solutions to both mid and enterprise market customers. Services provided range from space, power, cooling, physical security, internet, firewalls, backup/restore, managed virtual servers and a variety of applications. All solutions are architected with multiple levels of redundancy, significant scalability and overall high availability. Customers are supported through a 24*7 Network Operations Centre and are backed up by an industry leading service level agreement.

Job description:

The NOC Analyst will have responsibilities for providing end to end hosting solutions for mission critical web hosting. The individuals chosen for these roles are to be senior technical resources with a wide breadth of technical experience and expertise. As such, they are empowered to make on the spot design and operational decisions.

Duties and Responsibilities

  • Provide complex end to end web hosting solutions for client's customers
  • Promote and enforce best practices on solutions delivery to produce maximum uptime
  • Provide leadership to physical security and facilities teams
  • Provide consultative and professional services to our customers
  • Work with vendors for product information, pricing and support
  • Perform datacentre tours for customer prospects
  • Assist in provisioning of customer architectures
  • Engage other Bell departments for solutions design and delivery
  • Research and evaluate new products and technologies
  • Design and build tools to assist in operations management such as knowledge bases, capacity planning systems etc
  • Perform quality assurance and testing to ensure production readiness

Requirements

  • Excellent understanding of server operating systems (Linux, Windows)
  • Strong understanding of IP, subnetting and TCP/IP protocols
  • In Depth of knowledge in backup and storage technologies
  • Excellence in security systems such as firewalls, VPNs and IDS
  • Strong understanding of networking fundamentals and OSI model
  • Excellent verbal and written communication skills
  • Excellent teamwork and customer service skills
  • Good understanding of sales cycle
  • Good knowledge of hosting marketplace
  • experienced with Windows and open-source operating systems
  • nice to have in-depth knowledge of switching and routing
  • nice to have knowledge of SQL, Exchange, Citrix
  • Cisco CCNA, CCNP, CCIE, Microsoft MCSA/MCSE, Red Hat RHCT or other, Network+

Qualifications

  • Bilingualism (English/French) preferred
  • Minimum 2 years network experience in a data center and managed IT services environment
  • College or University Degree focusing on the discipline of telecommunication or engineering
  • Strong analytical and interpersonal skills
  • Ability to work in a fast-paced, ever changing environment

Other Skills/Abilities

  • Knowledge of client's processes and systems an advantage
  • Skilled in operation of MS Office, Project and ability to familiarize and work with internal Bell order processing tools.
  • Capable of building an informal knowledge network to assist in their knowledge and development within Bell Canada