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In order to meet the growing needs of our customers, we are constantly searching for dynamic, qualified individuals to join the CTC resource team. Currently, there are several career opportunities available at CTC. If you feel you satisfy the qualifications for one of the positions listed on this page, please send your CV to resources@ctcinc.ca identifying the position(s) you are interested in. Qualified individuals will be contacted by our human resources department.
CTC004786 : Customer Service Rep Bilingual - Senior
Location : Montreal, Quebec
Field : Customer Service Representative
Position Type : Contract
Starting : June 3, 2019
Ending : September 2, 2019
Resources Required : 1
Position Description

Job Duties/Responsibilities:

  • Responsible for responding to customer requests in a prompt, accurate and professional manner
  • Handle any inquiries, which require investigation or follow-up
  • Ensure requests and inquiries are transferred to the appropriate area
  • Develop and maintain good client relationships while ensuring information confidentiality
  • Use call-tracking systems to log all inquiries for documentation purposes

Desired Skills/Qualifications

  • Previous customer service experience
  • Excellent communication skills
  • Self-governing and accountable, self-motivated
  • Detail oriented
  • Ability to adapt to change, in a competitive environment where priorities change frequently
  • Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)
  • Fluent in English and French, both in written and verbal Work Location - Montreal