CTC004806 - Specialist, Program Development

Secteur industriel: Telecommunications

Type d'emploi: Contract

Durée:

Mode de travail: On Site

Description

IMPORTANT

3 Top skills needed on resumes

Program &/or process development and improvements (not management) – I’m looking for someone who can build/ create a program from scratch

Data analytics & interpretation – critical thinking

Experience developing & delivering executive presentations – confident, seasoned

Senior role

What types of projects candidate will be working ? Program improvement of CFS and recognition programs

Typical hours worked? 9-5

Potential for FT? Yes

Flex hours, possible to work from remote? Yes.

French and English is an asset

During the interview the candidate will be asked to look at a mini case study.

Client’s Field Services team is proud to be the face of the client brand, performing the best installation and repair services and maintaining Client’s network for our residential and business customers. We are seeking an agile, self-motivated high performer to join our Performance Management and Recognition Team.

Reporting to the Senior Manager of Performance Management and Recognition, the candidate will be accountable for identifying and delivering enhancements of performance management and recognition programs. From ideation to delivery, the candidate will focus on driving a culture of high performance, quality, and pride. This will require coordination with cross-functional teams through the development model; supporting analytics and partner alignment will be essential throughout any streamlining process. It is imperative the successful candidate is proactive and continuously assesses opportunities to build efficient, innovative support programs aimed at maximizing performance across Field Services

The Role

Develop recommendations to streamline/automate current processes

Define challenges/opportunities and identify resource efficient solutions

End-to-end ownership and management of recommended enhancements: Own the business cases, scope definitions, resource planning, and funding plans

Facilitate information gathering for developing scope for the identified solutions

Assess viable options with data coupled with qualitative feedback, and complete concept selection and design

Build compelling and strategic executive level presentations and communications to drive buy-in and alignment across business units and stakeholders

Successfully implement the recommended program model enhancements

Coordinate integrated teams comprising of development, delivery, operations, technical and functional partners

Critical Qualifications/ Competencies

University degree in a business discipline with a minimum of 3 years’ experience

Strong analytical skills to be able to interpret data and generate insight and action

Demonstrated program development / management experience

Highly organized and detail-oriented with the ability to manage multiple projects simultaneously

Demonstrated success in leading large cross-functional teams towards one end goal

Excellent interpersonal skills (verbal and written) with the ability to get things done by influence

Comfortable working autonomously or as a team member

Advanced Excel and PowerPoint skills

Location - Mississauga or Toronto