Career Opportunities Contact Us Français Italiano
Home Services Solutions Profile
In order to meet the growing needs of our customers, we are constantly searching for dynamic, qualified individuals to join the CTC resource team. Currently, there are several career opportunities available at CTC. If you feel you satisfy the qualifications for one of the positions listed on this page, please send your CV to resources@ctcinc.ca identifying the position(s) you are interested in. Qualified individuals will be contacted by our human resources department.
CTC004851 : Business Analyst - Senior
Location : Montreal, Quebec
Field : BA
Position Type : Contract
Starting : August 6, 2019
Ending : November 5, 2019
Resources Required : 1
Position Description

The Client’s IT Delivery district is a fast paced and dynamic team within the Information Technology organization, which delivers projects to enable new product introductions, enhance customer/agent experience, reduce back office load, improve system performance, and drive revenue benefits for the consumer segment. The team is made up of project managers, business analysts, technical primes, and business solution advisors (BSA) accountable to plan and deliver projects in the Residential Services, Bell Mobility and Business Market programs. We liaise with clients from four lines of business and interface with the end-to-end system teams.

The delivery team manages the software delivery life cycle from SRS through the various phases of analysis, design, development, testing, deploying and normalization, with a priority to deliver their release scope on time, on budget, and with uncompromised quality.

Job Duties/Accountabilities:

Client’s – IS/IT is looking for a highly motivated and energetic Business Analyst (System) to work within the IT Delivery Team. The successful candidate will be responsible to gather and produce system requirements and provide an analysis on a variety of projects related to Client.

The Business (Systems) Analyst will be expected to:

  • Work closely with clients to write Systems Requirements based on approved Business Requirements
  • Effectively identify all areas of impact to systems
  • Review and evaluates the vendor’s work deliverables (SDS), to ensure the System Requirements are met
  • Work with vendor(s) to elaborate on alternatives to satisfy the System Requirements
  • Inputs to Risk Management, Change Management, Quality Assurance, and Deployment
  • Partners with PM to manage Risk management and Change Management
  • Provides input to the Test Plans and Deployment Plan
  • Reviews and signs off on test cases
  • SFT & Normalization Support to drive a zero project defect launch
  • Partner with vendors/Business to prime and resolve defects and ensure alignment

Critical Qualifications/Competencies:

  • 3 years of experience in either a business analysis or technical capacity
  • Strong analytical, problem solving and organizational skills
  • Strong written and verbal communication skills; ability to listen, understand, and respond both appropriately and effectively
  • High aptitude for understanding information systems technology
  • Strong team player; ability to facilitate, negotiate and work within a multi-domain team environment
  • Flexible, ability to work in an environment where “change” is prevalent
  • Experience process mapping cross systems flows
  • Self-motivated and responsible
  • Good working knowledge of MS Word, Excel, PowerPoint, MS Office, MS Visio

Preferred Qualifications /Competencies:

  • Bilingualism
  • Telecommunications experience in either a business analysis or technical
  • Experience in IT development lifecycle would be an asset.
  • Knowledge o’s services products
  • Knowledge of XML/XSD
  • Knowledge of any of the following Client’s IT Systems will be an asset:
    • DigiTEK and Back Office processes
    • Client’s website
    • Billing applications (One Bill, NM1)
    • Internet (SIMPLe, Tapestry, Walled Garden)
    • OrderMAX, OMF, MDM, ODS
    • Other (eBCCS, BCRIS)
    • TV (CRT, CSG, MultiView, OneVu)
    • Wholesale
  • Bilingualism French and English, an asset

Bilingualism is an asset (French and English). An adequate knowledge of French is required for positions offered in Quebec.

Working Conditions:

  • Ability to efficiently work in virtual teams, handling multiple projects and aggressive timelines
  • Fast paced, changing working environment, interfacing with a myriad of stakeholders
  • Available to work occasional weekends and evenings to meet hard deadlines
  • Full time teleworking not an option