CTC004868 - Business Analyst Intermediate tech

Secteur industriel: Telecommunications
Type d'emploi: Contract
Durée:
Mode de travail: On Site

Description

IMPORTANT

Top 3 SKILLS:

  • AVAYA experience
  • IVR experience
  • EXCEL .
  • Reason: overload within dept. Poss. of an extension.

    Prefers bilingual BUT Must be ENGLISH.

  • How many years of experience as a Business Analyst is the manager looking for? Minimum of 3 yrs.
  • What is the address in Winford, Ontario? I am not familiar with the area and would like to communicate the location clearly with candidates. 100 Wynford Drive, Don Mills Ontario. The 2nd location is 600 Jean Talon E Montreal.
  • What type of experience does the manager required the candidate to have with Avaya and IVR? Gathering requirements and understanding how to map those requirements into system specification requirements for the IT developers. An understanding of the Avaya and Cisco routing technologies would be an asset.
  • The selected candidate will be responsible for analyzing the requirements and recommending an IVR and Routing end to end solution related to a change that the business is making, delivering that change into production in partnership with IT and our vendor, assessing the impact and completing hand off to the business including Training material and a defined support process.

    Description:

    Responsible for ensuring business requirements are clearly identified, prioritized and documented according to business processes and methodologies.

    Key responsibilities include eliciting, analyzing, documenting and validating business requirements, process flows, identifying system and process solution components, and producing functional specifications and all project documentation.. Forward thinking innovator responsible for providing design ideas to develop project solutions. Represent Customer/user experience and translate requirements into defined specifications. Prepares communications and makes presentations on system enhancements and/or alternatives

    Acts as a liaison between the IT development group and business units for the development and implementation of new systems and enhancement of existing systems; Takes ownership for rolling out new system changes/enhancements. Responsibilities include daily management of systems, problem management, change management, and capacity management, and Service Level Agreement; enhancements and acting upon change management requests. Responsible for timely and accurate reporting, e.g. monthly reports, project tracking, time tracking, etc. Liaise with client groups to ensure the delivery does not negatively impact various groups. Transition support and training to the stakeholders as required.

  • Ideal candidate will have IVR and/or Call Center call routing experience.
  • Strong communication skills and customer focus.
  • Data analytics and proficiency in MS office suite of products.
  • Bilingualism is also an asset.
  • Contract may be extended for a second 3 month period.

    Work Address Details - Montreal or Toronto.

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