CTC004902 - Social Media Specialist

Secteur industriel: Telecommunications

Type d'emploi: Contract

Durée:

Mode de travail: On Site

Description

IMPORTANT

3 Top skills must be seen on the resume

strong communication skills,

creativity,

social media experience & agility/calm in fast-paced pressured environments

Junior – intermediate role

Testing in interviews - we will have candidates write a couple social posts to test content creation ability, but will be very informal

What types of projects will this candidate be working on? Social media content creation, set up, optimization, providing results, building strategies, being the internal expert of social media that our business units can rely on to help make their campaigns better and reach their objectives

Typical hours worked 9-5, sometimes requires after-hours work i.e. capturing content at an event, posting content on a weekend

Why has this position arisen, backfill? Contractor role to fill a HC we no longer have + new opportunities have come up that require us to have more bandwidth

Any potential to hire Full time? Yes

Flex hours, possible to work from remote? No. 9-5, at Creekbank.

DESCRIPTION

Is your newsfeed buzzing with the latest social media tips and trends? Are you familiar with mobile devices and other exciting technologies and services that are keeping businesses on the cutting edge? Does the idea of creating content from some of Canada’s biggest festivals and events excite you? Would you welcome the opportunity to be the voice of one of Canada’s leading brands? If your answer to those questions is “Yes” then you may be the person we’re looking for to join our team!Our team is the voice of Bell Canada on social media platforms, creating and sharing content to delight our customers and help them get the most out of our products and services. The role of Social Media at Bell goes far beyond brand and marketing, extending into functions across the company including media relations, customer service and the Bell Let’s Talk mental health initiative to name a few. The team is an “intrepreneurial” group within the larger organization and is encouraged to test new ideas to shape a strategy that will enhance Bell’s brand, excite its customers and improve business performance. This role represents a great opportunity to get in on the ground floor of an exciting and growing team within one of Canada’s most respected companies.

The role

The Social Media Specialist/Community Manager will work alongside our social media team to implement the Bell social strategy, managing engagement and interactivity with its audience, and fostering community spirit. This role will coordinate primarily with the multiple teams across Bell (Mobility, Sponsorship, Residential etc.) to support their respective missions, ensuring consistency in voice and cultivating a strong community around the brand. Additionally, this role will also provide support for consumer-focused and brand initiatives. We’re looking for someone who thrives in a fast-paced environment and who enjoys collaborating with like-minded, high energy professionals. The ideal candidate must also have strong project management experience and exceptional communication and interpersonal skills.

This role is a 1-year contract position with the opportunity for full-time employment in the future.

Responsibilities

Managing our social media communities across all social platforms (Twitter, LinkedIn, Facebook, Instagram etc)

Coordinating with stakeholders across Bell to ensure superior quality of customer service and support is provided to our communities

Setting up and measuring the performance of paid campaigns on various social platforms (LinkedIn, Facebook, Instagram, Twitter, Snapchat etc.)

Writing and creating content (tweets, Facebook posts, visuals, blog posts etc) for social media channels

Distributing content across our social channels and administering sponsored campaigns

Monitoring effective benchmarks for measuring the growth of the community, and analyzing, reviewing, and reporting on effectiveness of new initiatives

Regularly feeding back insights gained from community monitoring into marketing, product and customer service teams to help them evolve their strategies, and vice versa

Advising senior management of social media issues and best resolutions

Monitoring trends in online community tools and applications

Critical Qualifications/Competencies

Excellent writing and text revision skills (French and English)

Excellent translation skills (English to French)

2-4 years of experience in social media, with a proven ability to build and engage online communities

University or College degree in Marketing, Communications, Business, and/or relevant job experience

Flexible and able to comfortably operate in an ever-changing environment

Experience planning and executing paid social campaigns

Creative, diplomatic, and cool under pressure with fantastic interpersonal skills

Available to support social events on some evenings and weekends

Ability to grasp complex concepts and articulate them in a simple and engaging way

Familiar with the capabilities and limitations of various social channels and platforms i.e., LinkedIn, Facebook, Instagram, Twitter, etc.

Experience using social media management systems (Hootsuite, Lithium, etc)

Strong project management and organizational skills

Ability to effectively communicate information and ideas in written and verbal format, and build and maintain relationships

Focused on improving skills and knowledge, and very receptive to feedback

Team player, with the confidence to take the lead and guide other departments when necessary

Preferred Qualifications/Competencies

Bilingual (French/English)

Graphic Design Skills (e.g. Photoshop)

Experience with Wordpress

Customer Service Experience

Comfortable working in a virtual team environment

Work Address Details - 5025 Creekbank, Mississauga Floor 5