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In order to meet the growing needs of our customers, we are constantly searching for dynamic, qualified individuals to join the CTC resource team. Currently, there are several career opportunities available at CTC. If you feel you satisfy the qualifications for one of the positions listed on this page, please send your CV to resources@ctcinc.ca identifying the position(s) you are interested in. Qualified individuals will be contacted by our human resources department.
CTC004907 : Customer Service Rep - Junior
Location : Toronto, Ontario
Field : Customer Service Representative
Position Type : Contract
Starting : September 23, 2019
Ending : November 22, 2019
Resources Required : 1
Position Description

IMPORTANT

Top Skills needed on resume

  • Customer service
  • Organization
  • Attention to Detail
  • Excel knowledge

Junior role

No testing in interviews

Types of projects - Gift Card escalations - Retail event coordination

Typical hours worked - 37.5 hours per week

Why has this position arisen - Increase in gift card escalations and event volume

Potential to hire FT ? - Maybe

Flex hours, possible to work from remote? Occasional work remote is acceptable

  • Responsible for responding to customer requests in a prompt, accurate and professional manner.
  • Handle any inquiries which require investigation or follow-up.
  • Ensure requests and inquiries are transferred to the appropriate area.
  • Develop and maintain good client relationships while ensuring confidentiality.
  • Qualifications include:
    • Previous customer service experience;
    • Excellent communication skills;
    • Ability to handle tasks in a professional manner;

Work location - 100 Wynford Drive