CTC004907 - Customer Service Rep - Junior

Secteur industriel: Telecommunications

Type d'emploi: Contract

Durée:

Mode de travail: On Site

Description

IMPORTANT

Top Skills needed on resume

Customer service

Organization

Attention to Detail

Excel knowledge

Junior role

No testing in interviews

Types of projects - Gift Card escalations - Retail event coordination

Typical hours worked - 37.5 hours per week

Why has this position arisen - Increase in gift card escalations and event volume

Potential to hire FT ? - Maybe

Flex hours, possible to work from remote? Occasional work remote is acceptable

Responsible for responding to customer requests in a prompt, accurate and professional manner.

Handle any inquiries which require investigation or follow-up.

Ensure requests and inquiries are transferred to the appropriate area.

Develop and maintain good client relationships while ensuring confidentiality.

Qualifications include:

Previous customer service experience;

Excellent communication skills;

Ability to handle tasks in a professional manner;

Work location - 100 Wynford Drive