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In order to meet the growing needs of our customers, we are constantly searching for dynamic, qualified individuals to join the CTC resource team. Currently, there are several career opportunities available at CTC. If you feel you satisfy the qualifications for one of the positions listed on this page, please send your CV to resources@ctcinc.ca identifying the position(s) you are interested in. Qualified individuals will be contacted by our human resources department.
CTC004937 : Service Desk Representative
Location : Mississauga, Ontario
Field : Customer Service Representative
Position Type : Contract
Starting : October 28, 2019
Ending : April 27, 2021
Resources Required : 1
Position Description

IMPORTANT

3 Top skills needed on resume -

  • Customer Service
  • Ability to adapt to change
  • Team oriented

Junior role

No testing in interviews

Daily tasks include interacting with customers to enter cases for user gear repair and management of inventory

Typical hours worked - Monday to Friday 8am-4:30pm but hours are subject to change as we will be moving to a 24/7 model

Why this position has arisen? Assist with workload as one of my team members shadows and assists Engineering part-time

In the future there is potential to hire full time

At this time no to working remotely.

Job Duties/Responsibilities:

  • Responsible for responding to customer requests in a prompt, accurate and professional manner
  • Develop and maintain good client relationships while ensuring confidentiality
  • Work with both internal and external teams to ensure the customer’s needs are met
  • Process customer requests through utilization of the CRM tool
  • Manage and update the inventory system
  • Complete service orders
  • Process invoices and complete billing

Desired Skills/Qualifications:

  • Previous customer service experience
  • Team oriented
  • Excellent communication skills
  • Ability to handle tasks in a professional manner
  • Self-governing and accountable, self-motivated
  • Detail oriented
  • Ability to adapt to change, in a competitive environment where priorities change frequently
  • Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)
  • A clear Bell corporate and Police security/background check is required

Work location - Mississauga, ON