Description
IMPORTANT
3 Top skills needed on resume -
Customer Service Ability to adapt to change Team oriented Junior role
No testing in interviews
Daily tasks include interacting with customers to enter cases for user gear repair and management of inventory
Typical hours worked - Monday to Friday 8am-4:30pm but hours are subject to change as we will be moving to a 24/7 model
Why this position has arisen? Assist with workload as one of my team members shadows and assists Engineering part-time
In the future there is potential to hire full time
At this time no to working remotely.
Job Duties/Responsibilities:
Responsible for responding to customer requests in a prompt, accurate and professional manner Develop and maintain good client relationships while ensuring confidentiality Work with both internal and external teams to ensure the customer’s needs are met Process customer requests through utilization of the CRM tool Manage and update the inventory system Complete service orders Process invoices and complete billing Desired Skills/Qualifications:
Previous customer service experience Team oriented Excellent communication skills Ability to handle tasks in a professional manner Self-governing and accountable, self-motivated Detail oriented Ability to adapt to change, in a competitive environment where priorities change frequently Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.) A clear Bell corporate and Police security/background check is requiredWork location - Mississauga, ON
