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In order to meet the growing needs of our customers, we are constantly searching for dynamic, qualified individuals to join the CTC resource team. Currently, there are several career opportunities available at CTC. If you feel you satisfy the qualifications for one of the positions listed on this page, please send your CV to resources@ctcinc.ca identifying the position(s) you are interested in. Qualified individuals will be contacted by our human resources department.
CTC004953 : Customer Service Rep Bilingual - Senior
Location : Ottawa, Ontario
Field : Customer Service Representative
Position Type : Contract
Starting : November 4, 2019
Ending : May 1, 2020
Resources Required : 1
Position Description

IMPORTANT:

3 Top skills must be seen on the resume:

  • Great customer service experience,
  • Details oriented
  • Analytic.

Need to have also experience with Invoicing, team player.

Intermediate role

No testing in interviews

What types of projects will this candidate be working on? Answer to our radio client’s requests: Emails, Calls and Face to Face.

Typical hours worked? Between 7h30 to 5h30.

Candidate will have to be open to a possible schedule change for evening and weekend in the future? Backfill posting

Any potential to hire Full tim? If candidate perform well, yes.

Flex hours, possible to work from remote? No

Job Duties/Responsibilities:

  • Responsible for responding to customer requests in a prompt, accurate and professional manner
  • Handle any inquiries, which require investigation or follow-up
  • Ensure requests and inquiries are transferred to the appropriate area
  • Develop and maintain good client relationships while ensuring information confidentiality
  • Use call-tracking systems to log all inquiries for documentation purposes

Desired Skills/Qualifications

  • Previous customer service experience
  • Excellent communication skills
  • Self-governing and accountable, self-motivated
  • Detail oriented
  • Billing experience
  • Ability to adapt to change, in a competitive environment where priorities change frequently
  • Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)
  • Fluent in English and French, both in written and verbal

Work Address Details - 1745 Courtwood Cres Ottawa Ontario K2C 3J2