CTC - Détails de l'opportunité de carrière

CTC004953 - Customer Service Rep Bilingual - Senior

IMPORTANT:

3 Top skills must be seen on the resume:

Great customer service experience,

Details oriented

Analytic.

Need to have also experience with Invoicing, team player.

Intermediate role

No testing in interviews

What types of projects will this candidate be working on? Answer to our radio client’s requests: Emails, Calls and Face to Face.

Typical hours worked? Between 7h30 to 5h30.

Candidate will have to be open to a possible schedule change for evening and weekend in the future? Backfill posting

Any potential to hire Full tim? If candidate perform well, yes.

Flex hours, possible to work from remote? No

Job Duties/Responsibilities:

Responsible for responding to customer requests in a prompt, accurate and professional manner

Handle any inquiries, which require investigation or follow-up

Ensure requests and inquiries are transferred to the appropriate area

Develop and maintain good client relationships while ensuring information confidentiality

Use call-tracking systems to log all inquiries for documentation purposes

Desired Skills/Qualifications

Previous customer service experience

Excellent communication skills

Self-governing and accountable, self-motivated

Detail oriented

Billing experience

Ability to adapt to change, in a competitive environment where priorities change frequently

Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)

Fluent in English and French, both in written and verbal

Work Address Details - 1745 Courtwood Cres Ottawa Ontario K2C 3J2