CTC005005 - Revenue Assurance – BRS Quality and Performance

Secteur industriel: Telecommunications

Type d'emploi: Contract

Durée:

Mode de travail: On Site

Description

IMPORTANT

No testing in interviews

Projects candidate will be working on - Revenue assurance projects

Hours 9-5

On hiring freeze, cannot hire for full time

No working remote

Would prefer new grads, no Master or specific degrees needed

Junior role

Description

The Residential Services team is in the business of enabling customers to connect with people, information and entertainment by delivering integrated products and service experience for consumers while enhancing our competitiveness in the marketplace. The team provides customers with Home phone, local and long distance services, Internet, Satellite TV and amazing new technologies such as Fibe TV.

The Revenue Assurance Specialist will be a member of the BRS Service Delivery team, working in a dynamic, innovative team environment. This position will provide the opportunity for an encompassing view of marketing initiatives and customer service business processes across BRS. This is an excellent opportunity for an individual looking to work in a dynamic and challenging environment.

The team is currently seeking a highly motivated and self-driven individual to join the team. In the role, the Revenue Assurance Specialist will be responsible to support various team initiatives. As such, it will be essential that the successful candidate must have strong organization and communication skills as well as demonstrate an extremely high attention to detail.

Job Duties and Accountabilities:

Junior role to support of the Revenue Assurance team, working on adhoc requests that come to the team

Update customer invoices to support to ensure accurate billing

Correcting customer profiles that are out of sync

Provide agent coaching on order quality errors

Critical Qualifications and Competencies:

High working knowledge of Microsoft Excel

Excellent organizational, analytical and problem-solving skills

Excellent communication skills, both written and verbal

Flexible, ability to work in an environment where “change” is prevalent

High tolerance to ambiguity

Self-motivated and responsible

Assets:

Experience and knowledge of client’s ordering and billing systems

University degree (nice to have) / new graduate

Preferable bilingual in both English and French

Working Conditions:

Ability to efficiently work in virtual teams, handling multiple parallel requests and very aggressive timelines

Fast paced and changing working environment

Monday to Friday regular business hours (9am – 5pm)

Toronto office location

Work Address Details - Wynford Drive, Don Mills, Ontario