CTC005301 - Project Manager - Intermediate

Secteur industriel: Telecommunications

Type d'emploi: Contract

Durée:

Mode de travail: On Site

Description

IMPORTANT

Top 3 qualifications of the candidate are:

Project Management experience with technology upgrades

Strong communications skills

Experience with Contact Centre technology, including Call Recording Technology an asset

Will this PM be managing projects related to IT upgrades in a Contact Centre? Yes

Any specific examples related to IT upgrades. Call recording solution? Specifically Verint

What specific technology should this PM have experience in as it relates to Contact Centre. This is besides Call recording technology? Avaya Contact Centre, Verint

Candidate can be located anywhere in Canada as they will work remotely due to COVID-19. Post pandemic the resource may be asked to work in Mississauga, Montreal or Ottawa.

The Contact Centre IT Delivery team is currently seeking an energetic and passionate Project Manager to join our IT Delivery team. We are at the forefront of delivering innovative call centre solutions.

Position Description:

The Project Manager is responsible for the planning, resourcing, overseeing project activities, managing finances and risk within the project cycle. The Project Manager will work with various delivery stream leads and business client counterparts to ensure that the overall project management plan, financials, and change management process are managed. This job function is also accountable for identifying and mitigating project (financial and operational) risks, delivering the projects on time, and within capital and expense budgets. Excellent communications skills are mandatory.

Job Duties/Accountabilities:

The successful candidate will be accountable for the following:

Responsibility and ownership for funded projects, and has a great deal of customer contact and accountability

Schedule Management – Ensures that project timelines are established and published and assists with the determination of a project scope that is scheduled in manageable components

Financial management – oversees the forecasting, budget tracking, analysis and communications assessed, documented and managed through to completion

Risk Management – communications, mitigation and tracking of overall project risk

Status and Communication management – accountable to create project status and communication materials for executive review

Change Management – accountable for the efficient and timely management of the Change Management process – ensures all project change requests are well understood, and tracked

Process Management – participates in project delivery best practices, and focal point for overall project health

Works closely with the business stakeholders and the IT teams to mitigate project risk and maintain momentum.

Provides leadership and direction within the project team

Critical Qualifications/Competencies:

The successful candidate must have:

Minimum 5 years Project Management or equivalent experience

Experience with IT Upgrade Projects

Strong business acumen

Technical experience in telecommunications systems development

Strong leadership skills

Able to work effectively and efficiently in a complex, diverse environment with multiple and changing demands

Extensive knowledge of principles, practices and theories in the Project Management discipline

Outstanding record of project management success, both in results achieved and in use of professional methodology

Strong facilitation, negotiation and communication skills

Excellent interpersonal skills and ability to work effectively with others

Team player and ability to manage multi-disciplinary teams and multiple projects

Passion for client satisfaction

Demonstrated ability with team building and conflict resolution

Strong analytical skills

Proactive and detailed oriented

Persistent and passionate with an ability to drive issues to resolution

Excellent organizational and time management skills

Self motivated and able to work independently

Flexible under pressure

High tolerance to ambiguity

Ability to work extended / off-normal hours to meet project deliverables

Good working knowledge of MS Word, Excel, Powerpoint

Other Qualifications/Competencies:

College certificate or University degree in business administration, information technology or related disciplines

Experience with Verint Contact Recording

Familiarity with telecommunications and customer care applications

Familiarity with Call Centre technologies

Project Management certification (ie. PMP) is an asset

Knowledge of MS Project and other project management tools

5+ years Experience in project management of IT technology solutions that focus on telecom or complex web based solutions

Working Conditions:

Ability to efficiently work in virtual teams, handling multiple projects with geographically dispersed team members

Available to work weekends and evenings to meet deadlines

Available to work overnights to take part in deployment activities

Ability to travel

Fast paced and changing working environment