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In order to meet the growing needs of our customers, we are constantly searching for dynamic, qualified individuals to join the CTC resource team. Currently, there are several career opportunities available at CTC. If you feel you satisfy the qualifications for one of the positions listed on this page, please send your CV to identifying the position(s) you are interested in. Qualified individuals will be contacted by our human resources department.
CTC005792 : HR Business Process Analyst
Location : Montreal, Quebec
Field : Human Resources
Position Type : Contract
Starting : March 8, 2021
Ending : March 8, 2022
Resources Required : 1
Position Description


TOP 3 skills needed

  • Analytical thinking / problem-solving skills;
  • oral and written communication skills;
  • facilitations and consultation skills

TOP 3 skills needed

  • Analytical thinking / problem-solving skills;
  • oral and written communication skills;
  • facilitations and consultation skills

Bilingual ? Preferable but not essential. Candidate must be perfectly fluent in English, both verbal and written

Location is not an issue. Prefer to have in the same time zone however.

HR is on a journey to evolve the employee experience by leveraging new, user-friendly technology. HR information must be available as needed, people are efficiently guided to the right systems and departments, and employees can get relevant help. The HR business process analyst will play an integral role in documenting, analyzing and updating HR processes to ensure our employee experience goals are met.

The HR business process analyst will work closely with HR subject matter experts, corporate communications and user experience designers support the revamp of HR content on our new portal to create a consumer-grade employee experience.

Essential duties and responsibilities

  • Collaborates with HR subject matter experts to document user stories, frequently asked questions and how HR content is currently made available to end users (i.e. employees) via our self-serve channels
  • Facilitates group discussions and/or interviews with employees to understand and document their needs
  • Conducts data analyses and identifies opportunities for improved employee experience through HR content design and structure
  • Collaborate with the project team to design the new flow and structure of the targeted content while acting as the end user's advocate in the development process
  • Provides project management support on simultaneous content redesign projects
  • Supports HR subject matter experts with organizing and structuring key HR documents for optimal governance

Essential knowledge, skills and requirement

  • 3+ years of process analyst experience
  • Project management experience, excellent planning and organizational skills
  • Proven analytical and critical thinking skills
  • Facilitation of meetings, feedback sessions and briefings
  • Self-starter who is able to work independently, enjoys creating and implementing new initiatives
  • Strong written and verbal communication skills, ability to listen, understand, and respond effectively
  • Creative and enjoys taking on new projects and implementing new ideas that serve the mission of an organization
  • User Experience and User Interface design experience an asset