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In order to meet the growing needs of our customers, we are constantly searching for dynamic, qualified individuals to join the CTC resource team. Currently, there are several career opportunities available at CTC. If you feel you satisfy the qualifications for one of the positions listed on this page, please send your CV to resources@ctcinc.ca identifying the position(s) you are interested in. Qualified individuals will be contacted by our human resources department.
CTC005885 : CUstomer Service Representative - Senior
Location : Ottawa, Ontario
Field : Customer Service Representative
Position Type : Contract
Starting : May 3, 2021
Ending : November 2, 2021
Resources Required : 1
Position Description

IMPORTANT

3 Top skills must be seen on the resume

  • Customer service experience,
  • billing skills
  • team work

Senior role

Any testing in interviews? No

What types of projects will this candidate be working on? Customer service tasks as describe in the posting

Typical hours worked? 8h00 to 16h00 during training (2 weeks), after flexible, evenings and weekend. Eventually, candidate may work evening and weekends

Any potential to hire Full time? only if there is a permanent position available

Flex hours, possible to work from remote? Yes until September, waiting for instruction for after September

  • Responsible for responding to customer requests in a prompt, accurate and professional manner.
  • Handle any inquiries which require investigation or follow-up.
  • Ensure requests and inquiries are transferred to the appropriate area.
  • Develop and maintain good client relationships while ensuring confidentiality.
  • Use call tracking systems to log all inquiries for documentation purposes.
  • Responsable for receiving and shipping of equipment, treat request of customer that shows up to the office.
  • Qualifications include:
    • Previous customer service experience;
    • Excellent communication skills;
    • and Ability to handle tasks in a professional manner.
    • Bilingual
    • This is not a remote job