CTC005885 - CUstomer Service Representative - Senior

Secteur industriel: Telecommunications

Type d'emploi: Contract

Durée:

Mode de travail: On Site

Description

IMPORTANT

3 Top skills must be seen on the resume

Customer service experience,

billing skills

team work

Senior role

Any testing in interviews? No

What types of projects will this candidate be working on? Customer service tasks as describe in the posting

Typical hours worked? 8h00 to 16h00 during training (2 weeks), after flexible, evenings and weekend. Eventually, candidate may work evening and weekends

Any potential to hire Full time? only if there is a permanent position available

Flex hours, possible to work from remote? Work location 100% on site

Responsible for responding to customer requests in a prompt, accurate and professional manner.

Handle any inquiries which require investigation or follow-up.

Ensure requests and inquiries are transferred to the appropriate area.

Develop and maintain good client relationships while ensuring confidentiality.

Use call tracking systems to log all inquiries for documentation purposes.

Responsable for receiving and shipping of equipment, treat request of customer that shows up to the office.

Qualifications include:

Previous customer service experience;

Excellent communication skills;

and Ability to handle tasks in a professional manner.

Bilingual

This is not a remote job