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In order to meet the growing needs of our customers, we are constantly searching for dynamic, qualified individuals to join the CTC resource team. Currently, there are several career opportunities available at CTC. If you feel you satisfy the qualifications for one of the positions listed on this page, please send your CV to resources@ctcinc.ca identifying the position(s) you are interested in. Qualified individuals will be contacted by our human resources department.
CTC005888 : Senior MacOS Subject Matter Expert
Location : Montreal, Quebec
Field : Technical Support
Position Type : Contract
Starting : April 26, 2021
Ending : April 29, 2022
Resources Required : 1
Position Description

IMPORTANT

Candidate will be working remote due to COVID.

Candidates must be fluently BILINGUAL.

Bilingual –Willing to over look if candidate has very strong JAMF skills• JAMF Software Administration and Certification (JAMF 300+) is highly desired. (Must have JAMF 200+)• Proficient in Bash, Python, and Apple Scripts. (good knowledge)• Proficient using Apple Business Manager, Kerberos SSO Extension, zero/light-touch deployment tools and systems at scale.(experience)• Experience with Linux, Apache, Tomcat, MySQL, (working knowledge)• Experience building and testing of enterprise software deployment packages using commercial and open-source tools such as Composer, Munkipkg, etc. (good to have)• Solid foundation of core enterprise applications, including Microsoft Active Directory, Microsoft ADCS, Symantec Endpoint Protection, DLP, F5 VPN, Microsoft Office, Cisco Jabber, Cisco WebEx, etc- so many things listed in this point: which ones are KEY. (enterprise experience)

Responsibilities

  • Build and update zero-touch enrollment workflow within Jamf, related to security and operational requests/requirements from end-users or IT
  • Maintain Jamf Infrastructure, Jamf Distribution Points, and Apple Business Manager used to deploy and manage macOS fleet running Catalina and Big Sur.
  • Build, document and update system configurations using a zero and/or lite-touch configuration that is Apple hardware agnostic.
  • Act as Level 2/3 escalation for complex troubleshooting of problems with Apple equipment that the helpdesk cannot resolve.
  • Document and communicate technical matters that have may impact to Mac users effectively and regularly.
  • Provide detailed reporting via project management tools to management regarding current initiatives.
  • Maintain compliance with established patching/packaging and updating requirements (OS currency & third-party software patching)
  • Produce, update and debug automation scripts
  • Manage and support Endpoint projects, and tasks

Requirements

  • Bilingual
  • JAMF Software Administration and Certification (JAMF 300+) is highly desired.
  • Bachelor’s degree in Information technology or equivalent experience.
  • 3+ years of experience working in Information Technology in a support role (Desktop Support or System Administration) or equivalent experience setting up, supporting and maintaining Apple devices, tools and systems for an enterprise organization.
  • JAMF Software Administration and Certification (JAMF 300+) is highly desired.
  • Proficient in Bash, Python, and Apple Scripts.
  • Proficient using Apple Business Manager, Kerberos SSO Extension, zero/light-touch deployment tools and systems at scale.
  • Experience with Linux, Apache, Tomcat, MySQL,
  • Experience building and testing of enterprise software deployment packages using commercial and open-source tools such as Composer, Munkipkg, etc.
  • Solid foundation of core enterprise applications, including Microsoft Active Directory, Microsoft ADCS, Symantec Endpoint Protection, DLP, F5 VPN, Microsoft Office, Cisco Jabber, Cisco WebEx, etc.
  • Ability to meet project deadlines, multi-task and prioritize projects independently.
  • Flexibility to work nights and weekends only as required, to monitor issues or remediate after-hours deployments.
  • Excellent verbal, interpersonal and written communication skills.