CTC - Détails de l'opportunité de carrière

CTC006037 - Application Support Analyst

Secteur industriel: Bancaire/Banking

Type d'emploi: Contract

Durée: One year

Mode de travail: On Site

Description

Duration: 12 months with compulsory PERMANENCE.

Bilingualism: French, mandatory. English, functional.

Remote: 100% remote. Possibility of an eventual presence on site. It is recommended to live in Montreal or its surroundings.

***Incumbents must be available (on a rotating basis) 24 hours a day, 7 days a week via cell phone for production support emergencies***

More details on your role:

- Analyze, execute and document requests related to Payments applications, assess impacts on the existing environment, suggest and provide appropriate integration guidelines

- Analyze the overall integration schedule for potential conflicts and liaise with other groups and IT partners involved

- Act as a facilitator for his/her team, handling and following up on various requests

- Perform operational support in partnership with colleagues, analyze and qualify requests by eliminating issues

- Help optimize and converge controls to make them more efficient

- Participate in the evolution of process orientations and supporting tools

- Ensure a good IT hygiene of the application park under the responsibility of our sector

- Take charge of, analyze, communicate and resolve incidents, problems and requests for changes in applications,

- Analyze and qualify application support requests from users or internal or external partners,

- Ensure the implementation/maintenance of operational processes with our suppliers for a sound management of the Payments ecosystems

- Work with Bank teams and external vendors to ensure prevention, detection, and resolution of application outages,

- Assist in the creation of test cases and perform functional and technical testing,

- Work to agreed upon team delivery priorities, focused on business value.

Desired profile:

- Bachelor's degree related to the industry and six years of relevant experience OR Master's degree related to the industry and four years of relevant experience;

- Experience in IT, application management (changes, maintenance, evolution);

- Good knowledge of domestic and international payment processes as well as the business and operational processes surrounding them;

- Knowledge of Payment Canada, SWIFT and Compliance rules is an asset;

- Good knowledge of computer systems (application, infrastructure, database, file transfer, etc.);

- Knowledge of collaborative work tools: Jira, Confluence, MS Office365;

- Knowledge of initiative and operations management methodologies: Agile (Scrum, Kanban), ITIL, DevOps, or other;

- Understanding of delivery cycle/life cycle incident and problem management desirable;

- Knowledge of development and monitoring tools: Python, Java, SQL, Unix, Remedy, AppDynamics, PowerBI, EasyBI, an asset;

- Strong verbal and written communication skills

- Ability to manage priorities

- Willingness to work outside of regular business hours

- Strong analytical skills, thoroughness and attention to detail;

- Strong interpersonal skills, customer oriented;