CTC006112 - Senior System Configurator - Level 3 Support
Secteur industriel: Bancaire/Banking
Type d'emploi: Contract
Durée: One year
Mode de travail: On Site
Description
Duration: 12 months mandate. Possibility of permanence
Language: French, mandatory. English is an asset.
Maximum rate: Open
Remote: 100% remote. Possibility of on-site presence 2 days/week. It is preferable to live in Montreal and its surroundings.
Department - Desktop and Office Automation
Main responsibilities:
- Provide level 3 support for incidents, identify primary causes and implement corrective actions.
- Ensure a quick response to requests, incidents and problems while respecting the SLAs in place.
- Be the point of reference for monitoring workstations (anti-virus, encryption etc.)
- Ensure the support and maintenance of Windows device management tools such as SCCM, Intune, GPO etc
- Ensure knowledge sharing with Tier 1 and Tier 2 teams.
Requirements:
- 4-6 years of SCCM and GPO environment management experience in a tier 3 support team.
- Experience managing Intune infrastructure and modern management tools.
- Knowledge of Windows 8.1 and 10, Group Policies and Powershell.
- Knowledge of Azure
- Possess strong leadership, self-directed, automation skills.