Description
IMPORTANT:
Candidate will eventually be located at 15 Asquith Avenue (Toronto). For now, due to COVID-19, candidate will work from home.
Top 4 skills required:
1) Previous Change and Release coordinator experience
2) Technical understanding of the SDLC, including development, quality assurance
3) Ability to coordinate overnight implementation schedules
4) ITIL knowledge
The Change and Deployment Coordinator is responsible for ensuring all required changes are managed and deployed successfully into production
The individual will report to the Senior Manager, IT Services.
Plans and coordinates the deployment of releases in conjunction with Project Managers, IT Operations, Development/Testing and Knowledge Management teams.Provides technical guidance and support throughout the release process including managing known errors, early life support issues and workaroundsOwns the standard deployment procedures and any related continuous service improvement actionsReceives, logs and prioritizes, in collaboration with the initiator, all change requests (RFCsChairs all internal CAB (Change Advisory Board) meetings, issues the agenda and coordinates with all change stakeholders the tasks required to build, test and implement changesAuthorizes acceptable changes after advice given by the CABIssues change schedules via the Service CentreCoordinates the release of documentation and communicationsDevelops documents and publishes Change and Release Management standards, Change and Release Management plans and procedures, ensuring that these documents are update, as and when appropriate. The 'Must Haves'...
Experience and knowledge as follows:
Experience working in an IT Operations in the telecommunications industryProject management experience, 1 – 3 years, using MS Project, Excel, WordTechnical understanding of the SDLC, including development, quality assurance, knowledge management, testing, release and deployment, early life supportTechnical understanding of IT Operations including Service Desk, Problem Management, Data Centre, and Network Management practicesWorking knowledge of ITIL Best Practices with minimum certification of foundation in Version 3Ability to coordinate overnight implementation schedulesGeneral skills
Excellent communication, writing and planning skills required.Ability to work independently with minimal supervisionExcellent problem-solving and analysis skillsWhat else are we looking for from you...?
Experience and knowledge as follows:Applications
Experience in an IT operations environment in the telecommunications industryExperience with ITIL incident and problem management processes and toolsAbility to coordinate overnight implementation schedules