CTC006242 - Project Manager - Intermediate
Secteur industriel: Telecommunications
Type d'emploi: Contract
Durée: One year
Mode de travail: On Site
Description
IMPORTANT
Stilll to be determine when it would be required for them to go in office, it has not yet been established but we do fit in the Mobile category.
Hours per week. 37.5
Day to day - Project manage with a senior PM the delivery of our CIAM (Customer and identity access management) system a new initiative associated to maintaining agents @home. Project manage capital initiative supported by lead PM related to identity and access management for call center agents as well as desktop tools update, optimization and introduction.
Top 3 functions -
Top 3 skill sets -
Essential qualifications - Flexibility and adaptability
Ideal candidate - Call center knowledge, Knows PM methodologies (Waterfall, Agile etc…). ideally bilingual but not an obligation, comfortable with director and VP reviews, meaning they are well articulate and can use PowerPoint to build presentations, able to understand how data translates into a business case.
Testing in interviews - Yes we will do a study case
Full time? At this time in point we are in hiring freeze, but this program is meant to continue beyond 2023
Reporting directly to the Senior Manager, Program Design and Delivery, the Project Manager is accountable for the successful design, planning and implementation of programs and/or projects that help client deliver a best in class customer experience and to support sponsors achieving project benefits (Revenues, Churn reduction etc.). The candidate will be responsible for implementing Desktop oriented initiatives, working in partnership with IT project manager for some projects as well as managing the end to end design and delivery of other cross-functional projects. The candidate will also be responsible to identifying and influencing opportunities to improve the customer experience, costs, and revenue.
Working closely with a number of internal partners, including IT, the operations, DCX, BPI, BARS, Training, etc. the Project Design and Delivery Leader will be responsible for assessing customers’ and end users’ needs and experiences to design and deliver programs with speed and accuracy. The Project Design and Delivery Leader must be a highly motivated and professional individual with a passion for improving the overall Customer Experience and delivering initiatives to drive specific results.
If you have demonstrated experience planning and delivering cross-functional project teams on large and complex projects, this is a great opportunity to contribute to client’s strategic imperatives.
Key Responsibilities:
Experience / Core Competencies