Description
IMPORTANT
Top 3 skills needed:
Strong time management skills and work ethic (highly motivated) to manage multiple accountabilities 3-4 years of technical and operation experience in network or IT (Server Hardware and firmware management) excellent analytical, interpersonal, organisational and communication skills Location: open to other locations if resume is extremely strong
Bilingual - Asset
The Infrastructure as a Service (IaaS) team is responsible to build, maintain and operate client's Virtualized Network Infrastructure. Specifically, the IaaS team is responsible of keeping 100% availability over products like: OpenStack, VMWare, Storage, etc… with an end to end connectivity that will allow any tenant to fulfill his demand instantly.
Key Responsibilities:
Monitor infrastructure assets performance to make problems visible proactively.Analyze system logs and identify potential hardware issues in the metal (i.e. HP, DELL servers, others).Troubleshoot any reported problems in the metal.Owns the RMA process.Answering technical queries and assisting tenants.Work closely with vendors and other internal and external parties to deliver an efficient support solution.Continuously contribute to process improvement initiatives and improve on-going workContribute to problem resolution a part of cross functional teams using Agile/Scrum, Lean methodologiesCritical Competencies:
Degree in Computer Science or Information Science3-4 years of technical and operation experience in network or ITStrong time management skills and work ethic (highly motivated) to manage multiple accountabilitiesAbility to build relationships and work effectively with internal players and vendorsEmbrace change within the same teamMust be autonomous and self-motivatedAbility to write and edit documentation on technical subjects, and to make language clear, concise and accurateLinux knowledge (medium to high level)Bilingual French and English (written and verbal)Available to work 24/7 on call if necessaryAdditional Competencies:
Agile / DevOps / Lean experienceServer Hardware and firmware management (HPE OneView, HPE OneView Global Dashboard, HPE iLO Amplifier Pack, DELLEMC OpenManage, DellEMC SupportAssist Enterprise)Monitoring Products: Zabbix, GrafanaKnowledgeable on:
Storage in generalFiber Channel/iscsiOpenStackNetwork knowledge (medium)Red Fish (IPMI)Phyton/APIRunDECKSkills being an asset:
Asible/Ansible towerCI/CD pipelineVersion Control SystemsCoding and Scripting SkillsCloud SkillsUnderstanding of Docker images, containers, and registries.
