CTC006309 - Customer Service Representative Senior

Secteur industriel: Telecommunications
Type d'emploi: Contract
Durée: Five months
Mode de travail: On Site

Description

IMPORTANT

For now from home, back to office in 2022 (2-3 days a week)

Hours per week 37.5

Day-to-day basis -

  • Take calls and emails.
  • Open, update and close tickets for incident and other customer requests,
  • update inventory, invoicing.
  • What will the contractor need to deliver in their initial 1–6 months?

  • participate and involved in the training,
  • taking notes,
  • show initiative and motivation
  • show team spirit.
  • What are the top 3 skills sets -

  • Resourceful,
  • detail oriented,
  • organized
  • Which qualifications are essential? Customer service experience

    Ideal candidate? candidate with accounts receivable and payable background. Familiar with inventory movement, Who did clerical/admin tasks

    No testing in interviews

    Any potential to hire full time? Yes, potential, no guarantee

    Responsible for responding to customer requests in a prompt, accurate and professional manner.

  • Handle any inquiries which require investigation or follow-up.
  • Ensure requests and inquiries are transferred to the appropriate area.
  • Develop and maintain good client relationships while ensuring confidentiality.
  • Use call tracking systems to log all inquiries for documentation purposes.
  • Qualifications include:
  • Previous customer service experience;
  • Excellent communication skills;
  • and Ability to handle tasks in a professional manner.
  • Capable of multi tasking.
  • Can manage priorities and stress.
  • Be ressourceful and self governing.
  • Team player.
  • Experience in billing (receivables, payables).
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