CTC006467 - Customer Service Representative Senior

Secteur industriel: Telecommunications
Type d'emploi: Contract
Durée: Five months
Mode de travail: On Site

Description

Description:

Top 3 skills needed

  • Self-Governing
  • Detail oriented
  • Team player
  • Ideal Candidate

  • Invoicing experience
  • Comfortable working with numbers
  • Balancing invoices, big and small contracts
  • Analytical skills
  • Good communication skills
  • Job Duties/Responsibilities:

  • In charge for responding to radio customer requests by phone or email in a prompt, accurate and professional manner
  • Handle any inquiries which require investigation or follow-up
  • Ensure requests and inquiries are transferred to the appropriate area
  • Develop and maintain good client relationships while ensuring information confidentiality
  • Use call-tracking systems to log all inquiries for documentation purposes
  • Desired Skills/Qualifications

  • Previous customer service experience
  • Excellent communication skills
  • Self-governing and accountable, self-motivated
  • Detail oriented
  • Ability to adapt to change, in a competitive environment where priorities change frequently
  • Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)
  • Fluent in English and French, both in written and verbal
  • Notre barre latérale

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