Description
Description:
Top 3 skills needed
Self-GoverningDetail orientedTeam playerIdeal Candidate
Invoicing experienceComfortable working with numbersBalancing invoices, big and small contractsAnalytical skills Good communication skillsJob Duties/Responsibilities:
In charge for responding to radio customer requests by phone or email in a prompt, accurate and professional mannerHandle any inquiries which require investigation or follow-upEnsure requests and inquiries are transferred to the appropriate areaDevelop and maintain good client relationships while ensuring information confidentialityUse call-tracking systems to log all inquiries for documentation purposesDesired Skills/Qualifications
Previous customer service experienceExcellent communication skillsSelf-governing and accountable, self-motivatedDetail orientedAbility to adapt to change, in a competitive environment where priorities change frequentlyAdvanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)Fluent in English and French, both in written and verbal