CTC006468 - Customer Service Representative - Senior

Secteur industriel: Telecommunications

Type d'emploi: Contract

Durée: Five months

Mode de travail: On Site

Description

IMPORTANT

Top 3 skills needed.

Self-Governing,

Detail oriented,

Team player

Location : on site or off site both

Looking for candidate with Invoicing experience -

comfortable working with numbers,

balancing invoices from big and small contracts,

have a great analytical sense and good communicator.

In charge for responding to radio customer requests by phone or email in a prompt, accurate and professional manner

Handle any inquiries which require investigation or follow-up

Ensure requests and inquiries are transferred to the appropriate area

Develop and maintain good client relationships while ensuring information confidentiality

Use call-tracking systems to log all inquiries for documentation purposes

Desired Skills/Qualifications

Previous customer service experience

Excellent communication skills

Self-governing and accountable, self-motivated

Detail oriented

Ability to adapt to change, in a competitive environment where priorities change frequently

Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)

Fluent in English and French, both in written and verbal