CTC006501 - Technical Support for Baremetal, Network Cloud Infrastructure

Secteur industriel: Telecommunications

Type d'emploi: Contract

Durée: One year

Mode de travail: On Site

Description

IMPORTANT

Kubernetes Architect (with Openshift on Baremetal)

Top 3 skills needed. -

Server hardware and firmware management (HPE OneView, HPE OneView Global Dashboard, HPE iLO Amplifier Pack, DELLEMC OpenManage, DellEMC SupportAssist Enterprise)

Ability to write and edit documentation on technical subjects,

make language clear, concise and accurate

The Network team is on a journey to transform how Client delivers the best customer experience with seamless access to a software-driven and cloud-based ecosystem of products, services and content. This transformation is about simplifying, virtualizing and automating the network transport and services to lower costs and increase agility to deploy Client services.

At the heart of this transformation is the Network Cloud Infrastructure and Services team. Our vision: Be recognized by tenants as the simplest, most reliable and adaptable cloud. Nothing less! We are on a mission to enable the Client Network team to virtualize and cloudify network services and applications by providing self-serve, on-demand, reliable and secure cloud services, while supporting them on their journey.

Our team is organized in product squads, leveraging the best of Lean manufacturing, Agile / Scrum framework and DevOps practices and tools. We are a powerful mix of infrastructure, networking, security, storage, cloud computing, software development experts, supported by a crew of scrum masters and senior managers.

Key Responsibilities:

As a Baremetal Technical Support for the Network Cloud Physical Infrastructure team, you will be tasked with the following:

Monitor network infrastructure assets performance.

Analyze system logs and identify potential hardware issues (i.e. HP, DELL servers, others)

Troubleshoot any reported hardware problems and make it visible.

Answering technical queries and assisting tenants.

Work closely with vendors and other internal and external parties to deliver an efficient support solution.

Continuously contribute to process improvement initiatives and improve on-going work

Contribute to problem resolution a part of cross functional teams using Agile/Scrum, Lean methodologies

Owns the RMA process.

Critical Competencies:

Degree in Computer Science or Information Science

3-4 years of technical and operation experience in IT

Server hardware and firmware management

HPE OneView

HPE OneView Global Dashboard

HPE iLO Amplifier Pack

DELLEMC OpenManage

DellEMC SupportAssist Enterprise

Ability to write and edit documentation on technical subjects, and to make language clear, concise and accurate

Strong time management skills and work ethic (highly motivated) to manage multiple accountabilities

Ability to build relationships and work effectively with internal players and vendors

Embrace change within the same team

Must be autonomous and self-motivated

Bilingual French and English (written and verbal)

Available to work 24/7 on call (rotating schedule)

Additional Competencies:

Linux knowledge (medium to high level)

Agile / DevOps / Lean experience

Monitoring Products: Zabbix, Grafana

Knowledgeable on:

Storage in general

Fiber Channel/iscsi

OpenStack

Network knowledge (medium)

Skills being an asset:

Asible/Ansible tower

RedFish (IPMI)

Python/API

CI/CD pipeline

Version Control Systems

Coding and Scripting Skills

Cloud Skills