CTC006506 - Business Analyst, Mobility Systems and Experience PMO

Secteur industriel: Telecommunications

Type d'emploi: Contract

Durée: One year

Mode de travail: On Site

Description

IMPORTANT

Ideally looking for someone with SAP experience.

Posting for one year but the right candidate will likely be offered renewal for multiple years.

Currently it is full time work from home. Once we move towards returning to the office, expectation is part time from home with maybe 2-3 days/week at the office.

40 hours/week (8 hours/day). Essentially a standard M-F 9-5ish (we are a little flexible on start and end times based on personal circumstance, but loosely “9 to 5”.

Day to day - The BA will partner with the PM on projects and take a central role in project delivery, with a primary focus on project documentation (requirements gathering), technical design review to ensure IT’s solution meets business needs/requirements, test cycle planning / execution (create test plan, write scripts manage daily progress and communication of status and issues, etc.) and creation of training documents for some projects/portfolios. The BAs on our team bridge communications between the business stakeholders and the IT teams. For comparison’s sake, the PM would be engaged and supporting much of these activities as well, but the PM also owns the budget, governance, schedule, executive updates, issue/roadblock removal, portfolio strategy, escalation management, etc.

Top 3 functions -

Requirements gathering

documentation, test plan creation

execution and communication coordination to ensure business & IT expectations are aligned.

We need someone with experience similar to above so that they can get up to speed quickly and start delivering on the above. Depending on their skill set, the actual project scope/list might be changed, but the role/expectations would not.

Top 3 skill sets -

Technical aptitude (not looking for a coder/developer at all, just someone who can understand a technical discussion),

Organized multi-tasker,

effective communicator.

Qualifications - Experience as a Business Analyst in a projects environment, on the business support

The Client’s Mobility Systems and Experience Project Management Office provides guidance and support for business transformation initiatives focusing on customer experience, process efficiency, and cost savings. The PMO team facilitates project success by establishing best practices, mitigating risks and ensuring on-time project delivery.

The successful candidate will be responsible to identify and analyze business problems and define the scope of activities required to address the issues, including requirement definition, process review, impact assessment and operational streamlining. The successful candidate will partner closely with internal teams such as Client Care, Retail Channels, Marketing, Supply Chain, Brand, Legal, Finance and IT as well as external vendors to drive the success of various projects and initiates.

Key Responsibilities:

Reporting to the Senior Project Manager, the Business Analyst will be involved in all aspects of projects, including documentation of project needs, analysis/research of needs and possible solutions, identifying technology and business solutions, gathering, documenting and updating business requirements; reviewing workflow process mapping; developing business testing strategies and working with project members to execute the test plan, recommending preferred solutions, and implementing recommendations. As a member of the PMO team, the Business Analyst’s primary responsibilities include:

Elicit and document clearly defined business requirements that accurately reflect stakeholder needs

Map work flow and business processes

Ensure traceability of solutions to requirements

Facilitate and provide business impact analysis including risks assessments

Support testing and change management requirements

Produce and maintain reference information (Visio maps, guides, policies, step action documents)

Liaise with cross functional teams, subject matter experts, IT, vendors, project managers and various levels of management and non-management resources.

Conduct root-cause analysis of existing operational gaps and failures, and recommend possible solutions

Key Competencies:

Developed experience in creating / improving and documenting processes (mapping, charting, etc.)

Excellent analytical, presentation and communication skills (clear, precise verbal and written skills)

Experience communicating effectively with multiple levels of the organization (managers, directors, VPs)

Ability to identify business requirements and create or participate in the elaboration of process solutions

Strong influencing, negotiation and risk management skills

Strong aptitude to recognize opportunities for improvement and take appropriate action

Flexible to work under pressure and meet deadlines, displays high sense of urgency

Have effective project management and facilitation skills

Have the ability to time manage / prioritize work under aggressive timeline

Have the ability to influence and gain stakeholder alignment

Critical Competencies:

University degree, college diploma and or related work experience

3-5 years of business analyst experience in the telecommunications industry or Supply Chain

Exposure and understanding of various systems and architecture

Strong understanding and experience with change management principles

Project Management Institute Certified(PMP) or Certified Business Analysis Professional (CBAP) is an asset

Proficient in Microsoft Office (Word, Visio, Excel, PowerPoint, Project)