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In order to meet the growing needs of our customers, we are constantly searching for dynamic, qualified individuals to join the CTC resource team. Currently, there are several career opportunities available at CTC. If you feel you satisfy the qualifications for one of the positions listed on this page, please send your CV to resources@ctcinc.ca identifying the position(s) you are interested in. Qualified individuals will be contacted by our human resources department.
CTC006870 : Customer Service Representative - Senior
Location : Mississauga, Ontario
Field : Customer Service Representative
Position Type : Contract
Starting : July 25, 2022
Ending : January 20, 2023
Resources Required : 1
Position Description

Roles and Responsibilities:

  • Responsible for responding to customer requests in a prompt, accurate, and professional manner
  • Develop and maintain good client relationships while ensuring confidentiality
  • Work with both internal and external teams to ensure the customer’s needs are met
  • Process customer requests through utilization of the CRM tool
  • Manage and update the inventory system
  • Complete service orders
  • Process invoices and complete billing

Critical Qualifications/Competencies:

  • As required to meet customer’s needs, successful candidate must pass Bell, OPP background checks as well as the one from the Sûreté du Québec.
  • Have a minimum of 3 years’ experience in customer service
  • Detail oriented
  • Able to prioritize and multi-task at a high level
  • Able to solve problems analytically
  • Ability to adapt to change, in a competitive environment where priorities change frequently
  • Self-motivated, self-governing, and accountable
  • Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)
  • Basic accounting knowledge is an asset

Working Conditions:

  • Flexible schedules with alternating shifts to meet the needs of customers and the business