CTC006870 - Customer Service Representative - Senior

Industry Sector: Telecommunications
Job Type: Contract
Duration: Six months
Work Mode: On Site


Roles and Responsibilities:

  • Responsible for responding to customer requests in a prompt, accurate, and professional manner
  • Develop and maintain good client relationships while ensuring confidentiality
  • Work with both internal and external teams to ensure the customer’s needs are met
  • Process customer requests through utilization of the CRM tool
  • Manage and update the inventory system
  • Complete service orders
  • Process invoices and complete billing
  • Critical Qualifications/Competencies:

  • As required to meet customer’s needs, successful candidate must pass Bell, OPP background checks as well as the one from the Sûreté du Québec.
  • Have a minimum of 3 years’ experience in customer service
  • Detail oriented
  • Able to prioritize and multi-task at a high level
  • Able to solve problems analytically
  • Ability to adapt to change, in a competitive environment where priorities change frequently
  • Self-motivated, self-governing, and accountable
  • Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)
  • Basic accounting knowledge is an asset
  • Working Conditions:

  • Flexible schedules with alternating shifts to meet the needs of customers and the business
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