CTC007733 - Customer Service Rep Senior - Bilingual
Secteur industriel: Telecommunications
Type d'emploi: Contract
Durée: Six months
Mode de travail: Remote
Description
Only Montreal location to be considered
Bilingual required, interviews will be held both in French & English
Remote work from home with 2 days a month in office attendance required preset in calendar
Typical day to day in this role -
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Answer customer calls,
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Treating incident and service request for customer equipment,
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Invoicing.
Top 3 skills sets and qualifications -
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Autonomous and disciplined self-starter
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Excellent time management and organizational skills
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Team player
Interview process - 1st virtual & 2nd in office
Projects you will be working on -
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Side project
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Ticketing & Billing
Potential for extension or to hire full time exists but never a guarantee
Roles and Responsibilities:
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Responsible for responding to customer requests in a prompt, accurate, and professional manner
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Develop and maintain good client relationships while ensuring confidentiality
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Work with both internal and external teams to ensure the customer’s needs are met
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Process customer requests through utilization of the CRM tool
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Manage and update the inventory system
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Complete service orders
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Process invoices and complete billing
Critical Qualifications/Competencies:
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As required to meet customer’s needs, successful candidate must pass client, OPP background checks as well as the one from the Sûreté du Québec.
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Have a minimum of 3 years’ experience in customer service
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Bilingualism in French/English is mandatory
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Detail oriented
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Able to prioritize and multi-task at a high level
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Able to solve problems analytically
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Ability to adapt to change, in a competitive environment where priorities change frequently
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Self-motivated, self-governing, and accountable
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Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.
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Basic accounting knowledge is an asset
