CTC007733 - Customer Service Rep Senior - Bilingual

Industry Sector: Telecommunications
Job Type: Contract
Duration: Six months
Work Mode: Remote

Description

Only Montreal location to be considered

Bilingual required, interviews will be held both in French & English

Remote work from home with 2 days a month in office attendance required preset in calendar

Typical day to day in this role -

  • Answer customer calls,

  • Treating incident and service request for customer equipment,

  • Invoicing.

Top 3 skills sets and qualifications -

  • Autonomous and disciplined self-starter

  • Excellent time management and organizational skills

  • Team player

Interview process - 1st virtual & 2nd in office

Projects you will be working on -

  • Side project

  • Ticketing & Billing

Potential for extension or to hire full time exists but never a guarantee



Roles and Responsibilities:

  • Responsible for responding to customer requests in a prompt, accurate, and professional manner

  • Develop and maintain good client relationships while ensuring confidentiality

  • Work with both internal and external teams to ensure the customer’s needs are met

  • Process customer requests through utilization of the CRM tool

  • Manage and update the inventory system

  • Complete service orders

  • Process invoices and complete billing


Critical Qualifications/Competencies:

  • As required to meet customer’s needs, successful candidate must pass client, OPP background checks as well as the one from the Sûreté du Québec.

  • Have a minimum of 3 years’ experience in customer service

  • Bilingualism in French/English is mandatory

  • Detail oriented

  • Able to prioritize and multi-task at a high level

  • Able to solve problems analytically

  • Ability to adapt to change, in a competitive environment where priorities change frequently

  • Self-motivated, self-governing, and accountable

  • Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.

  • Basic accounting knowledge is an asset

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