CTC007122 - Support Agent – Service Desk

Industry Sector: Telecommunications

Job Type: Contract

Duration: Ten months

Work Mode: Remote

Description

We are a dedicated Helpdesk to all users of the Quebec Ministry of Cybersecurity and Digital Affairs (MCN Québec). The Wireless Network team is seeking qualified individuals with experience supporting microcomputers, data transfer, and corporate standards. Such attributes will make you an unparalleled asset to our organization.

Roles and Responsibilities:

Act as an escalation point towards our Wireless Network vendor, to investigate, expedite, and resolve network issues and business affecting problems

Rollout projects and deployments into production with assistance of Operation teams

Priming root cause analysis and following up on problems with other teams and/or vendor

Coordinate activities with other groups including Engineering, Technology Development, Operations, and Real Estate to support our business needs

Process customer requests through our ticketing system and others

Manage and update the inventory database

Critical Qualifications/Competencies:

Client facing work experience (communications)

Minimum of 3 years of technical experience in a telecommunications environment, including knowledge of telephone networks and voice technology

Ability to manage and coordinate multiple customer projects simultaneously

ITIL certification is an asset

A clean corporate and Police security background check is required

Bilingual French/English

Able to work remotely (from home)

Available Monday – Friday, 8:00AM – 8:00PM

A Part-Time & a Full-Time position available. Part time hours will be 20 hours a week. Additional hours are/will be available if the candidate wishes to do so.