CTC007701 - Support Agent Service Desk - Radio

Industry Sector: Telecommunications

Job Type: Contract

Duration: Six months

Work Mode: Mixed

Description

Locations being considered - Ottawa

Bilingual preferred. It will be a bilingual interview

Hybrid role

Typical day to day in this role. - Welcome customer at the front desk as well as receiving shipment, opening incident and service request for customer equipment, invoicing.

Top 3 skills sets and qualifications -

• Autonomous and disciplined self-starter

• Excellent time management and organizational skills

• Team player

Interview process - 1st interview by hiring managers virtual, 2nd interview with Sr Manager in office.

Projects you will be working on - Client's radio contract for Ottawa clients

Side project - Ticketing & Billing

Potential for extension or to hire full time exists

Must be willing to share the in office presence. It’s at least 5 days in office weekly. They will share the in office task with another agent however at the start they might be in office everyday.

Roles and Responsibilities:

• Responsible for responding to customer requests in a prompt, accurate, and professional manner

• Develop and maintain good client relationships while ensuring confidentiality

• Work with both internal and external teams to ensure the customer’s needs are met

• Process customer requests through utilization of the CRM tool

• Manage and update the inventory system

• Complete service orders

• Process invoices and complete billing/

Critical Qualifications/Competencies:

• As required to meet customer’s needs, successful candidate must pass client's, OPP background checks as well as the one from the Sûreté du Québec.

• Have a minimum of 3 years’ experience in customer service

• Bilingualism in French/English is mandatory

• Detail oriented

• Able to prioritize and multi-task at a high level

• Able to solve problems analytically

• Ability to adapt to change, in a competitive environment where priorities change frequently

• Self-motivated, self-governing, and accountable

• Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)

• Basic accounting knowledge is an asset