CTC - Détails de l'opportunité de carrière

CTC007685 - On-Air Desktop Support

Secteur industriel: Telecommunications

Type d'emploi: Contract

Durée: Three months

Mode de travail: On Site

Description

Location - Montreal

Bilingual (mandatory) : advanced French + English

Interviews in French

Work is 100% on site, no remote work. 5 days/5 in office, Monday to Friday.

Typical day to day in this role -

Prepare computers, answer calls from users, help users who come to the IT room with their Desktop or On-air support needs/issues, troubleshoot Windows/Office/IT applications, support IT computers in newsrooms, studios and control rooms, refresh the computer fleet, help users configure professional emails on their phones, create and update technical documents for knowledge database, keep IT equipment inventory up to date.

Top 3 skills sets and qualifications -

Punctuality
teamwork
autonomy

Qualification :

Diploma or Degree in Computer Studies or related field,
Minimum 2 years of experience in a similar position,
Bilingual (mandatory) - advanced French + English

Interview process - A first virtual interview will be scheduled with the selected candidates. If several candidates are interesting, a second interview may be necessary. This second interview could be virtual or in person, to be determined. No assessment.

There is no potential for extension or to hire full time.

Work independently to resolve desktop IT issues for client’s On Air production, supporting computers in newsrooms, studios and control rooms. You will provide technical expertise and support to ensure all issues are resolved in a timely fashion; additionally, you will participate in system maintenance, hardware upgrades, and installation and support of business applications.

You will also be required to provide desktop support for client’s administrative staff, which includes all departments (eg. Sales, Marketing, Promotions, Brand Partnership, HR etc.)

Responsibilities will also include supporting key business staff including client executives.

Job Duties / Accountabilities:

Supporting 2 main buildings in Montreal for Desktop and On-Air support
Job 100% on site
Ability to work independently at all times
Work with users and other technical personnel to resolve problems
Responsible for On-Air production desktop support including computers in newsrooms/studios/control rooms
Knowledge of Production applications an asset (iNews, PRX, Harris systems)
Knowledge of Sales applications an asset (Wide Orbit, Radius, ATC)
Answer phone support requests via Avaya One X softphone
Support people who come to the IT room for help with their PC
Manage assigned tickets in a timely fashion
Assume responsibility for tasks assigned to them and ensures proper technical solutions have been applied
Prepare computers for new employees or special projects
Participate in system maintenance, upgrades, etc
Install / upgrade business applications
Support remote access (Citrix, VPN, WAN) to business applications
Support common Desktop applications issues including Office 365, Web browsers
Support Desktop OS issues (Windows 10/11)
Support corporate email on mobile devices (InTune)
Create and update technical documents for knowledge database

Essential Qualifications / Competencies:

Minimum of 2 years experience with:

Troubleshooting IT issues for Windows 10/11 workstations and MS Office 365
Knowledge of network technologies (TCP/IP VPN, DHCP)
Experience with mobile devices
Experience using SCCM (remote control console)
Experience with Active Directory
Experience with ServiceNow or other ticketing system
Experience with Avaya One X or other call center phone system

Strong time management and organizational skills
Strong communication and teamwork skills and ability to work well under pressure
Diploma or Degree in Computer Studies or related field
Bilingual (mandatory) - advanced French + English

Working Conditions: