Description
IMPORTANT
Would also accept candidate in the following areas: Saint John, NB Moncton, NB Montreal, PQ Ottawa, ON Toronto, ON.
Seeking a skilled individual for a server administrator and incident coordinator the Network Cloud team supporting primarily Core Network environments.
Key Responsibilities would include:
Take ownership for the environments that you support and monitor them using available tools.
Process Work requests according to established procedures.
Submit and perform Change requests as required (application of patches and software upgrades, equipment repair and installation, etc.)
Perform daily tasks such as checking logs, adding users, backup validations, etc.
Continually ensure the integrity of data entered in management tools and databases (
When required, act as a point of contact with Change Management, Incident Management and/or other groups.
Communicate information on outages to colleagues and superiors and follow proper escalation procedures.
Participate in an on-call rotation and follow established response time and notification procedures.
Skills and Experience:
College degree in Computer Science with specialization in Administration of Windows and/or Unix / Linux or equivalent work experience.
Two to three years of experience with systems administration.
Knowledge of the concepts of virtualization.
Knowledge in the following tools would be useful: PuTTY, SecureCRT, scripting, etc.
Knowledge of ITIL practices would be beneficial.
Ability to work in a dynamic team environment.
Capable of analytical thinking while remaining efficient under pressure.
Must be reliable, responsive and flexible.
Self-starter, strive to improve processes, work with minimal supervision, positive attitude, customer focus, strong problem-solving abilities, coordination of communication, hand-off of major incidents
Job Duties/Accountabilities:
Reporting to a Network Manager, the System Administrator will be responsible for day-2 support of small, medium and enterprise class customers. Working within a Windows or Linux support team, the candidate will be monitoring server health status, working closely with project teams, patching, and supporting backup solutions on a day-to-day basis. Also, work with other teams within in NTS to ensure processes and policies are being adhered to and standards are met.
The System Administrator will:
Manage and configure Virtual Server Environments (VSphere 5.0+)
Implement and manage Windows/Linux environments to ensure high availability
Gate new customer accounts from project to operations
Monitor servers and network infrastructure
Support Project Team(s)
Develop and security policies and procedures
Manage user authentication and security on the network
Support an on-call rotation for patching and escalations
On-call rotation as incident coordinator
Engage with 3rd party vendors on product support issues and escalation procedures
Required Qualifications:
One or more years of experience as a Systems Administrator in a Windows/Linux environment
Excellent communication and interpersonal skills
Ability to work on large projects while maintaining day-to-day responsibilities
Hardware knowledge/Certification for HP servers
Preferred Qualifications:
Microsoft MCSA or MCSE (preferably Server Infrastructure)
Red Hat Enterprise Linux 4/5/6/7
Scripting knowledge (admin task automation, reporting & monitoring)
VSphere 5.0+
SAN (3par, Netapp Data Management, Dell EqualLogic,…), cloud and switched fabric knowledge/ experience
Windows Server 2008 and 2012 administration experience
Microsoft Exchange Server 2010
Systems administration experience in environments with large SQL servers
NetBackup 7.5 Certification
Bilingualism is an asset (English and French)
