CTC - Détails de l'opportunité de carrière

CTC007589 - Customer Service Representative

Locations being considered - Greater Toronto Area just for pick up of computer equipment and first day orientation at Mississauga office

Bilingual would be an asset but not required. If indicating bilingual the manager will have a few questions to ask and respond in French

This is remote work, however, equipment pickup and first day orientation is at Mississauga office

Typical day to day - Working on processing orders, cleaning data, answering customer inquiries, invoice prepping and delivery.

Top 3 skills sets and qualifications -

Interview process - Two stage phone and video interview

Projects you will be working on - CSR in telecom background with attention to detail for data clean up and order processing.

No potential for extension or to hire full time at this moment

Job Duties/Responsibilities:

Responsible for responding to radio customer requests by phone or email in a prompt, accurate and professional manner
Handle any inquiries which require investigation or follow-up
Ensure requests and inquiries are transferred to the appropriate area
Develop and maintain good client relationships while ensuring information confidentiality
Use call-tracking systems to log all inquiries for documentation purposes
Perform data cleanup
Execute outbound calling initiatives

Critical Qualifications/Competencies:

Previous customer service experience
Excellent communication skills
Self-governing and accountable, self-motivated
Detail oriented
Ability to adapt to change, in a competitive environment where priorities change frequently
Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)
Fluent in English, both in written and verbal
Fluent in French, both in written and verbal would be an asset
As required to meet customer’s needs, successful candidate must pass both, client and OPP background checks